Support Engineer provides second-level technical support, bridging the gap between Product Advocate (L1) team and Engineering at Zello, a voice-first communication platform.
Requirements
- 3-5 years of technical support or related experience in a SaaS or communications technology company
- Strong understanding of APIs, networking fundamentals, and mobile platforms (Android/iOS)
- Proficiency in reading and interpreting logs, JSON, and basic scripting
- Excellent written and verbal communication skills
- Customer-first mindset with attention to clarity and accuracy
Benefits
- Competitive pay
- Equity with significant upside
- Flexible schedules and time off
- Sabbatical after every five years of service
- Free snacks and ping-pong table