Overview

We are seeking a Salesforce Application Support Engineer to support and maintain our CRM ecosystem.

This role focuses on providing functional support across Salesforce, DocuSign, and Jira, ensuring smooth system operations and a positive user experience. You will work closely with business users to resolve issues, manage access and support day-to-day platform usage.

Responsibilities

  • Provide application support for Salesforce, including access requests, troubleshooting and basic configuration updates
  • Support DocuSign CLM and Jira, handling user queries, workflows and system-related issues
  • Act as the first point of contact for users, assisting with navigation, reporting and general system usage
  • Investigate issues, perform root cause analysis and escalate complex cases where required
  • Monitor system health dashboards and proactively identify potential issues
  • Maintain and update support documentation and knowledge base articles
  • Participate in release validation and smoke testing to ensure system stability

Requirements

  • Experience in Salesforce or application support roles
  • Basic understanding of Salesforce security model (profiles, roles, permissions) and configuration
  • Hands-on experience with ticketing tools (e.g., Jira, ServiceNow)
  • Strong problem-solving and troubleshooting capabilities
  • Clear communication skills with a customer-focused mindset
  • Ability to work in a structured support environment, including shift rotation if required

Nice to have

  • Exposure to Salesforce CPQ or Mixpanel
  • Experience supporting multiple enterprise applications, such as CRM and workflow tools

Malaysia

  • By choosing EPAM, you're getting a job at one of the most loved workplaces according to Newsweek 2021 & 2022&2023.

  • Employee ideas are the main driver of our business. We have a very supportive environment where your voice matters

  • You will be challenged while working side-by-side with the best talent globally. We work with top-notch technologies, constantly seeking new industry trends and best practices

  • We offer a transparent career path and an individual roadmap to engineer your future & accelerate your journey

  • At EPAM, you can find vast opportunities for self-development: online courses and libraries, mentoring programs, partial grants of certification, and experience exchange with colleagues around the world. You will learn, contribute, and grow with us

[epamgdo] Malaysia (About EPAM)

Life at EPAM

  • EPAM is a leader in the fastest-growing segment (product development/digital platform engineering) of the IT industry. We acquired Just-BI in 2021 to reinforce our leading position as a global Business Intelligence services provider and have been growing rapidly. With a talented multinational team, we provide data and analytics expertise
  • We are currently involved in end-to-end BI design and implementation projects in major national and international companies. We are proud of our entrepreneurial start-up culture and are focused on investing in people by creating continuous learning and development opportunities for our employees who deliver engineering excellence for our clients