Overview

We are looking for a motivated and results-oriented Service Delivery Manager to oversee the successful delivery of business-critical applications in a distributed, fast-paced environment. This role demands a proactive professional with a strong background in IT service delivery, a focus on modernization initiatives, and proven expertise in Agile methodologies to ensure operational excellence and transformation outcomes.

Responsibilities

  • Manage the delivery of complex business applications, meeting quality standards, deadlines, and stakeholder expectations
  • Oversee cross-functional teams (engineering, architecture, QA, BA, DevOps) across distributed locations, ensuring alignment and collaboration
  • Implement and maintain service delivery governance, risk management, and compliance structures
  • Facilitate Agile processes, including sprint planning, backlog refinement, and release planning, to ensure predictable delivery
  • Collaborate with technical teams for application development, modernization, and integration using Java, Angular, Azure, and SQL Server
  • Monitor delivery metrics, identify risks, and resolve impediments to maintain project progress
  • Act as a focal point for business, technology, and leadership stakeholders for all delivery-related matters
  • Contribute to defining technical roadmaps and actionable plans tied to business objectives
  • Ensure stability, performance, and scalability for applications running in distributed environments
  • Drive continuous improvement efforts across delivery processes and operational performance
  • Support compliance with regulatory requirements relevant to the insurance/reinsurance domain

Requirements

  • Bachelor's degree in Computer Science or a related field; Master's degree preferred
  • 15-18 years of general IT experience, with 5+ years in Service Delivery Management roles
  • Strong knowledge of Java-based applications, Azure cloud services, and front-end frameworks (Angular)
  • Familiarity with databases, such as MS SQL Server, PostgreSQL, and similar technologies
  • Familiarity with DevOps practices, CI/CD pipelines, and automation solutions
  • Demonstrated experience delivering projects in regulated, large-scale environments
  • Strong background in insurance or reinsurance domain
  • Competency in Agile methodologies and frameworks, including proficiency in facilitating Agile ceremonies
  • Strong leadership and problem-solving skills, with the ability to manage global teams across onshore-offshore models
  • Capability to manage ambiguity and drive changes effectively while delivering business-aligned priorities
  • Excellent communication and stakeholder management skills
  • Fluency in English (both written and spoken) at a minimum B2 level

Nice to have

  • ITIL v4 Foundation or advanced certification
  • PMP, PRINCE2, or other recognized project management certifications
  • Experience with multiple cloud platforms, such as AWS or GCP, in addition to Azure
  • Familiarity with compliance requirements specific to the insurance/reinsurance sector

India

Opportunity to work on technical challenges that may impact across geographies

Vast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certifications

Opportunity to share your ideas on international platforms

Sponsored Tech Talks & Hackathons

Unlimited access to LinkedIn learning solutions

Possibility to relocate to any EPAM office for short and long-term projects

Focused individual development

Benefit package:

  • Health benefits
  • Retirement benefits
  • Paid time off
  • Flexible benefits

Forums to explore beyond work passion (CSR, photography, painting, sports, etc.)

[epamgdo] India (About EPAM)

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.