Overview

We are seeking a skilled and experienced Senior Salesforce Consultant to lead and support Salesforce projects, providing top-notch solutions and ensuring client success. This role involves process mapping, system implementation, and collaboration with various stakeholders, while demonstrating strong technical and soft skills.

Responsibilities

  • Define the scope and size of Salesforce projects in alignment with client requirements
  • Drive projects using Agile methodologies to ensure efficient and effective delivery
  • Facilitate requirements workshops, analyze client needs and obtain formal approvals
  • Map AS-IS and TO-BE business processes for system optimization
  • Create epics and user stories with Salesforce design suggestions for development teams
  • Support stakeholders and business units during UAT and manage bug triage
  • Assist Salesforce engineers in root cause analysis for technical challenges
  • Provide Train-the-Trainer sessions and draft functional documentation
  • Oversee post-go-live and hyper-care project activities for smooth transitions

Requirements

  • Proficiency in Service Cloud implementation with hands-on project experience
  • 5+ years of experience on the Salesforce.com platform with involvement in B2B sales and service support processes
  • Expertise in implementing support processes like email2case, live chat, chatBOT, omnichannel and case escalation
  • Familiarity with agile methodologies such as Scrum and process design tools like Signavio
  • Salesforce Administrator Certification
  • Salesforce Service Cloud Certification
  • Advanced competency in English (B2 level or higher) for effective stakeholder communication
  • Strong organizational, communication and problem-solving skills

Nice to have

  • Knowledge of Sales Cloud functionality
  • Consulting experience within the retail industry
  • Salesforce Business Analyst Certification
  • Familiarity with Jira and Google Suite (Docs, Sheets, Slides)
  • Understanding of Einstein Service features and key Salesforce CRM capabilities

Poland (Prod)

We gather like-minded people:

  • Engineering community of industry professionals
  • Friendly team and enjoyable working environment
  • Flexible schedule and opportunity to work remotely within Poland
  • Chance to work abroad for up to 60 days annually
  • Business-driven relocation opportunities

We provide growth opportunities:

  • Outstanding career roadmap
  • Leadership development, career advising, soft skills, and well-being programs
  • Certification (GCP, Azure, AWS)
  • Unlimited access to LinkedIn Learning, Get Abstract, Cloud Guru
  • English classes

We cover it all:

  • Stable income (Employment Contract or B2B)
  • Participation in the Employee Stock Purchase Plan
  • Benefits package (health insurance, multisport, shopping vouchers)
  • Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and more
  • Referral bonuses
  • Corporate, social and well-being events

Please, note:

  • The set of bonuses might vary based on the role you apply for – specifics will be discussed with our recruiter during the general interview.
  • We will reach out to selected candidates exclusively.

[epamgdo] Poland (About EPAM)

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.