UX Researcher - Remote

We seek a talented User Experience Researcherto join a growing team of designers, researchers, and writers supporting clients infederalgovernment. Through our work building and modernizing enterprise software applications, you will have the opportunity to design products that are simple, intuitive, and satisfying thatultimately helpthe federal government work better and deliver better services.

As a UX Researcher, you have a pivotal role in understanding and advocating for enduserswhile collaborating with stakeholders andcross-functionalpartners tooptimizeproduct prototypes,validateproduct and design decisions,anddeliverhighqualityexperiences.You willbe responsible forconducting quantitative and qualitative research, synthesizing secondary research, and translatinginsightsinto powerful stories. You will distillfindings into actionable insights,advocate for customer and user needs, collaborate onproductdesigns,validatethem with users, and more. 

This position will be embedded in one of our projects in the federal healthcare IT industry, such as the US Department of Health and Human Services and the Centers for Medicare and Medicaid Services.

Key Responsibilities

• Work to support the UX vision and strategyestablishedby project leadership in alignment with businessobjectives.

• Collaborate to form questions, hypotheses, and methods to effectively uncover insights and execute research plans to inform product and user experience decisions.

• Help drive empathy andvalidateconcepts by conducting user interviews and surveys, developing personas, and conductingotherresearch.

• Support effortsto discover and develop UX solutions byparticipatingin ideation sessions, rapid testing, and concept validation.

• Help teams iterate by testing solutions for usability and accessibility, running feedback sessions, and conducting related research.

• Communicate study results and user outcomes clearly and in an unbiased way, using data to illustrate your user's story.

Basic Qualifications

• Bachelor's degree

• 3+ years of applied UX research experience in the software industry.

• Able to provide1 or morecase studiesdemonstratingyour research process and deliverables.

• Candidate mustresidein the US,be authorized towork in the US, and work must be performed in the US

• Candidate must haveresidedin the US 3 of the last 5 years

• Candidatemust be eligible for public trust.

Preferred Qualifications

• Master’s degree in psychology, human computer interaction, human factors, or relatedfield.

• 10+ years of overall professional experience preferred.

• Knowledge of WCAG 2.0 Level AA / Section 508 compliance preferred.

• Experience in federal contracting or healthcare IT preferred.

• Active or past clearance to work with the Centers for Medicare and Medicaid Services or the US Department of Health and Human Services.

Professional Skills

• Complete tasks effectively and on schedule as part of a broader development team.

• Participate in an Agile process to learn quickly and iterate on your project's user experience.

• Understand research ethics and best practices to protect participants and control bias, including informed consent, personally identifiable information, NDAs, and related concepts.

• Understanding of usability and accessibility including heuristic and expert methods.

• Strong research skills in at least one branch ofresearchsuch as qualitative, quantitative, and design-based methods.

• Demonstrate excellent written, visual, and verbal communication.

• Ability to work successfully with a cross-functional, diverse, and distributed remote development team.

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process. 

However, we understand that some candidates may require accommodation that involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.