Overview
We are looking for a dedicated Salesforce Support Engineer to join our infrastructure team and deliver outstanding support by addressing technical issues, maintaining system stability, and ensuring seamless user interactions.
Responsibilities
- Provide Salesforce support and troubleshooting for end-users
- Respond to Jira tickets and document resolutions in a timely manner
- Address user queries through Slack or phone calls
- Execute tasks by following detailed runbooks and customer instructions
- Create and update documentation to ensure processes are well-documented
- Collaborate with cross-functional teams to maintain system reliability
- Work within an Agile framework to manage workloads and priorities
Requirements
- 2+ years of experience working with Salesforce
- Skills in Salesforce troubleshooting and issue resolution
- Experience using help desk ticketing systems such as Jira Service Desk
- Proficiency in Atlassian Jira and cloud operations environments
- Familiarity with Microsoft Windows systems
- Capability to work independently and handle responsibilities efficiently
- Competency in creating and maintaining technical documentation
- Understanding of Agile methodologies
- Strong English communication skills (B1+ level or higher)
Nice to have
- Familiarity with Atlassian Confluence
- Background in Linux systems and navigation
- Strong communication skills for technical and non-technical audiences
[GTS] Benefits (generic, except India)
- International projects with top brands
- Work with global teams of highly skilled, diverse peers
- Healthcare benefits
- Employee financial programs
- Paid time off and sick leave
- Upskilling, reskilling and certification courses
- Unlimited access to the LinkedIn Learning library and 22,000+ courses
- Global career opportunities
- Volunteer and community involvement opportunities
- EPAM Employee Groups
- Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn