Overview

We are seeking an End User Support Engineer to join our Prague office, providing technical assistance and ensuring seamless IT operations for our end users.

Responsibilities

  • Provide technical support to end users on hardware and software issues
  • Interact with cross-functional teams to resolve technical problems
  • Oversee Digital Workplace Services, including endpoint devices, software and Office IT Infrastructure
  • Ensure performance of Local Area and Wireless networks, switch room maintenance and IT infrastructure connectivity
  • Apply intermediate knowledge in end-user support technologies and practices, including operating systems, office productivity software, email clients and remote support tools
  • Deliver friendly and efficient service to end-users, ensuring satisfaction and positive interactions
  • Communicate technical information in an understandable manner to non-technical users

Requirements

  • 1+ years of experience as a support engineer
  • Advanced background in Windows Endpoint Administration
  • Has experience in MacOS Endpoint Administration
  • Advanced background in Microsoft Office troubleshooting (Outlook, Teams etc.)
  • Proficiency in Networks Basics (DNS, Proxy, VPN, Remote Access (RDC), LAN, WAN, VLAN)
  • Advanced knowledge and experience in Software and Hardware troubleshooting
  • Understanding of ITSM principles
  • English at least B2, Czech at least full working proficiency

Czech Republic

  • Opportunity to work in a fast-paced, agile, software engineering culture
  • Comfortable modern office in Prague 7, with support of hybrid or fully remote mode
  • Benefit program (5 weeks of vacation, paid sick days, paid days off for special occasions, meal vouchers, flexi pass, Prague city public transport annual coupon, multisport cards, optional contribution to pension fund, health insurance for family member)
  • EPAM Employee Stock Purchase Plan (ESPP) (subject to certain eligibility requirements)
  • English language courses
  • Czech language courses upon request
  • Referral bonuses for recommended candidates
  • Mobile Phone Tariff’s program for managerial-level candidates
  • Great learning and development opportunities, including in-house professional training, career advisory and coaching, sponsored professional certifications, well-being programs, LinkedIn Learning Solutions and much more

[epamgdo] Czech Republic (Benefits Eligibility)

Certain benefits and perks may be subject to eligibility requirements and may be available only after you have passed your probationary period.