Overview

We are seeking a Senior Service Delivery Manager with 18-21 years of overall experience to lead and oversee service delivery operations across multiple portfolios, driving efficiency, accountability, and excellence. This position involves managing L3 enhancements, ensuring SLA adherence, and delivering value-added services.

Responsibilities

  • Oversee scope, schedules, and resource assignments for multiple portfolios
  • Manage committed deliveries and ensure SLA adherence for all projects
  • Drive automation initiatives and implement value-added services
  • Coordinate and lead L3 enhancements teams effectively
  • Report on progress, challenges, and efficiencies to leadership
  • Ensure effective communication across stakeholders and teams
  • Establish and maintain strong relationships with clients and partners
  • Evaluate and mitigate risks impacting service delivery

Requirements

  • Bachelor’s degree in computer science or similar; master’s degree preferred
  • 18-21 years of overall professional experience
  • 10+ years of experience in service delivery management
  • Expertise in managing scope, schedules, and SLA adherence within diverse portfolios
  • Understanding of enhancing L3 functionalities and automation processes
  • Proven track record of resource assignment and performance optimization

India

Opportunity to work on technical challenges that may impact across geographies

Vast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certifications

Opportunity to share your ideas on international platforms

Sponsored Tech Talks & Hackathons

Unlimited access to LinkedIn learning solutions

Possibility to relocate to any EPAM office for short and long-term projects

Focused individual development

Benefit package:

  • Health benefits
  • Retirement benefits
  • Paid time off
  • Flexible benefits

Forums to explore beyond work passion (CSR, photography, painting, sports, etc.)

[epamgdo] India (About EPAM)

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

[epamgdo] India (About EPAM)

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.