Overview

We are seeking a talented and experienced Senior Software Engineer to design, develop and maintain advanced AI solutions on a headless CRM platform. This role demands expertise in .NET, Azure cloud services and AI/ML technologies to deliver a seamless AI-powered experience for global users managing millions of contacts.

Responsibilities

  • Design and implement AI agents using Microsoft Copilot Studio to enhance platform capabilities
  • Build and optimize system prompts, agent instructions and multi-agent orchestration workflows
  • Integrate Azure OpenAI (GPT-4) for conversation-based summaries, meeting briefs and natural language tasks
  • Develop and deploy RAG pipelines with Azure AI Search for data-grounded LLM responses
  • Implement and monitor prompt security, input validation and output integrity measures
  • Manage complete ML lifecycle: feature extraction, training pipelines, models in Azure ML Real-Time Endpoints
  • Operate and scale Azure ML Feature Store for shared feature datasets
  • Ensure automated re-training, monitor model performance and deploy drift detection systems
  • Utilize Azure AI Language technologies for NLP tasks including sentiment analysis and contact capture
  • Develop and enhance the MCP server as a REST API using Azure Functions/ASP.NET Core for backend operations
  • Implement performance-optimized APIs with caching, idempotency and rate-limiting strategies
  • Enhance reliability with event-driven agents triggered through Azure Event Grid
  • Track AI metrics such as enrichment accuracy, data reliability and model drift using Application Insights and dashboards

Requirements

  • 7+ years of experience in software engineering or related fields
  • Proficiency in C#, .NET 8 and Azure Functions (dotnet-isolated); strong experience with DI, async/await and Polly
  • Expertise in developing Azure Foundry-based LLM features, including system prompt design and token optimization
  • Practical knowledge of Azure AI Services, including Real-Time Endpoints, Vision and Speech
  • Deep understanding of Entra ID, App Registrations, delegated permissions and Managed Identities
  • Hands-on experience with Service Bus and event-driven architectures on Azure
  • Skilled in building RAG pipelines leveraging Azure AI Search or similar tools
  • Competency in developing multi-agent systems with advanced orchestration and fallback mechanisms
  • Familiarity with Microsoft's Agent Framework and Semantic Kernel for AI orchestration
  • Experience with LLMOps and automating prompt versions/updates using Azure DevOps
  • Background in implementing AI evaluation frameworks like Azure AI Prompt Flow, G-Eval or RAGAS
  • Understanding of Responsible AI practices using Azure AI Content Safety filters
  • Proficiency in English at a B2 level or higher

Nice to have

  • Familiarity with Microsoft Copilot Studio, Semantic Kernel (.NET AI orchestration) and Azure AI Cognitive Services
  • Background in Dynamics 365 Web API and third-party tools like Introhive or LinkedIn Sales Navigator API
  • Experience with Azure Cosmos DB, MLflow/Azure ML experimentation and time-series forecasting models

Ukraine

With us you can:

  • Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
  • Receive the necessary equipment to perform your work tasks
  • Change projects and technology stacks within EPAM
  • Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
  • Relocation opportunities may be available for eligible candidates, depending on the role and openings at other EPAM locations
  • Participate in volunteer, charity programs and communities (both technical and interest-based)

We focus on your professional growth:

  • You can plan your individual career path together with your manager
  • Receive regular feedback from colleagues
  • Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
  • Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds
  • Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
  • Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resources
  • Study at EPAM Solution Architecture School with the instructors who are practicing architects
  • Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and more
  • Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)

What we offer:

  • Vacation and sick leave (including a sick leave without a medical certificate)
  • A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)
  • Medical insurance for family members at corporate rates
  • Company support during significant life events (childbirth or adoption, marriage, etc.)
  • Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training
  • E-kids program - a free programming language training program for EPAMers' children

[epamgdo] Ukraine (benefits may differ)

Kindly be advised that the set of benefits, including learning, certification, and other opportunities, may vary depending on the role you apply for. Our recruiter will be able to share more details about the specific opportunity during your general interview.

[epamgdo] Ukraine (About EPAM)

EPAM strives to provide its global team of over 62,350 professionals in more than 55 countries with opportunities for professional growth from day one of collaboration. Our colleagues are the source of EPAM's success, so we value cooperation, strive to always understand our clients' business and aim for the highest quality standards. No matter where you are, you will join a dedicated, diverse community that will help you realize your potential to the fullest.