Overview

We are seeking a highly skilled Senior Business Analyst with strong ServiceNow experience to join our dynamic team. In this role, you will lead business analysis efforts for ServiceNow implementations, working closely with stakeholders to gather requirements, design solutions and ensure successful project delivery.

We would like to inform you that this role is primarily offered under a standard employment contract, in accordance with applicable labor regulations.

Responsibilities

  • Lead the business analysis function for ServiceNow projects, including ITSM, ITOM, HRSD or other ServiceNow modules
  • Collaborate with clients, project managers, developers and other stakeholders to gather and document business requirements
  • Analyze and translate business needs into functional and technical requirements for ServiceNow solutions
  • Facilitate workshops, interviews and meetings to elicit requirements and drive consensus
  • Develop user stories, process flows and use cases to support solution design and development
  • Oversee the configuration and customization of ServiceNow modules to meet business objectives
  • Support testing, training and change management activities
  • Provide best practices for ServiceNow implementations

Requirements

  • 4+ years of experience as a Business Analyst, including excellent knowledge of requirement gathering techniques, process mapping and stakeholder engagement
  • Solid understanding of ServiceNow processes, modules and integrations (experience with SNOW in public sector is a plus)
  • Strong understanding of business process analysis and design
  • Excellent communication, facilitation and stakeholder management skills
  • Experience working in Agile/Scrum environments
  • ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are a plus
  • Experience in consulting or working with global clients is preferred

Poland (Prod)

We gather like-minded people:

  • Engineering community of industry professionals
  • Friendly team and enjoyable working environment
  • Flexible schedule and opportunity to work remotely within Poland
  • Chance to work abroad for up to 60 days annually
  • Business-driven relocation opportunities

We provide growth opportunities:

  • Outstanding career roadmap
  • Leadership development, career advising, soft skills, and well-being programs
  • Certification (GCP, Azure, AWS)
  • Unlimited access to LinkedIn Learning, Get Abstract, Cloud Guru
  • English classes

We cover it all:

  • Stable income (Employment Contract or B2B)
  • Participation in the Employee Stock Purchase Plan
  • Benefits package (health insurance, multisport, shopping vouchers)
  • Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and more
  • Referral bonuses
  • Corporate, social and well-being events

Please, note:

  • The set of bonuses might vary based on the role you apply for – specifics will be discussed with our recruiter during the general interview.
  • We will reach out to selected candidates exclusively.

[epamgdo] Poland (About EPAM)

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.