Overview

We are seeking a highly skilled CCaaS Architect specializing in Amazon Connect to design and implement cutting-edge contact center solutions. This role will involve leveraging your expertise in cloud-based technologies to develop scalable, secure, and efficient architectures that enhance customer interaction capabilities.

Responsibilities

  • Involve in technical design and decision-making for integrations architecture
  • Produce the target state architecture based on AWS Connect in Bring-Your-Own-Telephony setups
  • Support estimation efforts for project planning and resource allocation
  • Design end-to-end CCaaS architecture using Amazon Connect, Salesforce SCV, Lambda and other core AWS services
  • Define and implement call routing and handling logic integrated with Salesforce SCV
  • Establish security best practices within Amazon Connect to ensure compliance and protect customer data
  • Define backup and disaster recovery strategies for Amazon Connect flows, call recordings, and configurations
  • Collaborate with DevOps teams for automated Amazon Connect resource deployments
  • Optimize the performance of Amazon Connect to ensure efficient call handling and customer experiences
  • Develop high-quality code aligned with industry standards and best practices
  • Stay informed on new Amazon Connect features and advocate for strategic improvements in operations

Requirements

  • 13-18 years of experience in software engineering and architecture roles
  • Hands-on expertise with Amazon Connect, Amazon Lex, and AWS CLI
  • Strong background in Salesforce SCV integration, S3, and Amazon Connect APIs
  • Experience in IVR design using Amazon Lex, Polly, Lambda, and DynamoDB
  • Knowledge of Contact Lens for speech analytics, transcription, and sentiment analysis
  • Familiarity with monitoring tools like CloudWatch, CloudTrail, and Datadog
  • Skills in building integrations across WFM, CRM, and unified communications systems
  • Understanding of security implementations and compliance requirements for Amazon Connect
  • Strong communication and cross-functional collaboration skills

India

Opportunity to work on technical challenges that may impact across geographies

Vast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certifications

Opportunity to share your ideas on international platforms

Sponsored Tech Talks & Hackathons

Unlimited access to LinkedIn learning solutions

Possibility to relocate to any EPAM office for short and long-term projects

Focused individual development

Benefit package:

  • Health benefits
  • Retirement benefits
  • Paid time off
  • Flexible benefits

Forums to explore beyond work passion (CSR, photography, painting, sports, etc.)

[epamgdo] India (About EPAM)

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

[epamgdo] India (About EPAM)

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

[epamgdo] India (About EPAM)

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

[epamgdo] India (About EPAM)

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

[epamgdo] India (About EPAM)

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

[epamgdo] India (About EPAM)

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.