Overview

We are seeking an experienced Solution Architect to design and oversee the architecture of a Salesforce Service Cloud ecosystem integrated with multiple external systems. This role requires defining scalable, secure and high-performing solutions while ensuring compliance with enterprise standards and providing technical leadership to delivery teams.

Responsibilities

  • Define end-to-end architecture for Salesforce Service Cloud implementations
  • Design scalable and secure solutions aligned with business needs and technical specifications
  • Ensure optimal use of Service Cloud capabilities such as Service Console, Omni-Channel, CTI and Knowledge
  • Design and govern integrations with external systems like ERP, CRM and third-party platforms
  • Define API strategies using REST/SOAP, event-driven architectures and middleware platforms like MuleSoft
  • Provide technical leadership for development teams, conducting design and code reviews
  • Establish and enforce architecture standards, design principles and reusable components
  • Collaborate with Product Owners, Business Analysts, Scrum Masters and stakeholders to translate requirements into robust solutions
  • Present architecture solutions to both technical and non-technical stakeholders
  • Ensure compliance with performance, scalability and security requirements
  • Define security architecture and ensure appropriate data protection and access controls
  • Develop CI/CD pipelines, environment strategies and release management approaches
  • Identify technical risks and define mitigation strategies
  • Oversee critical incidents and production releases, providing architectural guidance

Requirements

  • Minimum 9 years of experience in IT with a strong focus on Salesforce architecture, especially Service Cloud
  • Deep understanding of Salesforce platform capabilities and constraints
  • Proven experience in designing complex integrations across APIs, middleware and event-driven systems
  • Knowledge of integration patterns, data architecture and system design
  • Expertise in REST/SOAP APIs, microservices and cloud-native architectures
  • Hands-on experience with Apex, Salesforce Lightning (LWC/Aura) and data models
  • Background in stakeholder management and excellent communication skills
  • Salesforce certifications: Application Architect, System Architect or Technical Architect

India

Opportunity to work on technical challenges that may impact across geographies

Vast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certifications

Opportunity to share your ideas on international platforms

Sponsored Tech Talks & Hackathons

Unlimited access to LinkedIn learning solutions

Possibility to relocate to any EPAM office for short and long-term projects

Focused individual development

Benefit package:

  • Health benefits
  • Retirement benefits
  • Paid time off
  • Flexible benefits

Forums to explore beyond work passion (CSR, photography, painting, sports, etc.)

[epamgdo] India (About EPAM)

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

[epamgdo] India (About EPAM)

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

[epamgdo] India (About EPAM)

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

[epamgdo] India (About EPAM)

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

[epamgdo] India (About EPAM)

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

[epamgdo] India (About EPAM)

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.