Overview

We are looking for a Customer Success Manager (Automotive) to facilitate seamless communication between our global engineering team and a major Japanese automotive client. You act as the critical link that bridges language and cultural barriers, ensuring project status, progress and plans are clearly understood by all stakeholders.

In this role, you engage directly with the client to address concerns, answer questions and create visual aids that clarify complex technical concepts.

Responsibilities

  • Work onsite at the client office at least three days per week to support ongoing initiatives and build strong relationships
  • Engage directly with clients to understand their needs, address concerns and answer project-related questions
  • Create presentations, reports and visual aids to help clients easily understand project status and technical concepts
  • Align with the global EPAM team to gather information, relay answers to the client and maintain project momentum
  • Support project planning, reporting and communication activities to ensure total transparency
  • Facilitate smooth collaboration by effectively bridging language and cultural gaps between local and global teams

Requirements

  • Experience working with an automotive OEM or Tier-1 supplier to manage in-car software development or production programs
  • Proficiency in Microsoft Office, SharePoint, Jira, Confluence and other project management tools
  • Clear communication skills and the ability to quickly grasp and summarize key information from meetings
  • Strong interest in advanced technologies and automotive innovation
  • Background in embedded systems, open-source software or engineering is an advantage
  • Native-level Japanese and business-level English with the ability to navigate varying cultural business practices

Japan

  • By choosing EPAM, you're getting a job at Great Place To Work-Certified™ in 2024, Glassdoor’s Top 100 Best Places to Work in 2023 & one of Most Loved Workplace, as recognized by Newsweek, 2021 - 2023.
  • Your voice matters. At EPAM, employee ideas are the driving force behind our business. You'll be part of a supportive workplace where everyone is respected and included.
  • Through extensive opportunities for internal training and self-development, including workshops, online courses, and mentoring programs, you'll learn, contribute, and grow with us.
  • You'll be challenged while working side-by-side with some of the best talent globally. We work with top-notch technologies, constantly seeking new industry trends and best practices.

[epamgdo] Japan (About Epam)

Life at EPAM

-EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees and our communities

-Since EPAM Japan was incorporated in 2018, we have been constantly expanding our team and capabilities in Tokyo, the capital of the world's third-largest economy

-We have top-notch multilingual specialists who are experts in consulting, designing, and engineering to achieve digital transformation for businesses, especially in financial services, life science, automotive, real estate, and retail

-With a proactive, creative, diverse team, we offer our clients solutions that envision digitalization in their systems, products, and services. We are here to make an impact in our community and beyond