Delinea is seeking a talented Technical Support Engineer to join our Global Technical Support team, providing world-class support to our customers.
Requirements
- Provide post-sales phone and email support to the Delinea customer base.
- Resolve technical customer problems and drive process/policy improvements through root cause analysis.
- Call customers to troubleshoot technical issues.
- Participate in group problem solving meetings to overcome challenging issues.
- Researching and solving complex issues.
- Working closely with Team Lead to meet SLA and customer requirements.
- Test and verify product functionality to reproduce customer issues.
- Document detailed failure and solution information within cases.
Benefits
- Competitive salaries
- Meaningful bonus program
- Excellent benefits
- Healthcare insurance
- Pension/retirement matching
- Comprehensive life insurance
- Employee assistance program
- Time off plans
- Paid company holidays