Overview

We are seeking a talented Senior ServiceNow Business Analyst to join our innovative team in the tech industry. If you excel at analyzing business needs and translating them into actionable insights, we want to meet you!

This position focuses on defining product requirements and leading the engineering team to deliver successful ServiceNow implementations.

Responsibilities

  • Define and clarify requirements by engaging with stakeholders
  • Ensure scope is well-defined and managed across the program
  • Maintain accurate documentation for program and project management
  • Collaborate with software engineers, QA, product managers, and other teams to deliver high-quality products and features through the software lifecycle
  • Serve as a scrum master by managing schedules, identifying risks, and communicating updates to stakeholders
  • Oversee release schedules and milestones while maintaining high efficiency in a fast-paced setting
  • Facilitate software development, project management, cross-functional coordination, and team communications to achieve optimal program outcomes
  • Analyze business processes to identify opportunities for improvement
  • Develop comprehensive project plans and establish timelines
  • Perform data analysis to inform decision-making
  • Lead meetings and workshops with stakeholders
  • Track project progress and share key performance metrics
  • Confirm that solutions meet business needs and objectives
  • Support activities during the implementation phase
  • Conduct reviews post-implementation to evaluate project success
  • Keep abreast of industry trends and emerging practices

Requirements

  • ServiceNow implementation experience (1 year minimum)
  • At least 4 years of experience in Business Analysis, emerging technologies, or related fields
  • Background in software development and managing complex programs across multiple teams, with knowledge of ITSM, ITOM, and HRSD
  • Familiarity with Agile software development methodologies
  • Experience as a scrum master driving development sprints
  • Bachelor’s degree in a technical field or equivalent practical expertise
  • Proven performance as a Business Analyst in the tech industry
  • Strong analytical and problem-solving abilities
  • Effective communication and interpersonal skills
  • Proficiency in data analysis and visualization tools
  • Understanding of business process modeling techniques
  • Knowledge of project management methodologies
  • Capacity to work independently and collaboratively
  • Attention to detail with strong organizational capabilities
  • Familiarity with the software development lifecycle (SDLC)
  • Expertise in Agile and Scrum methodologies

Nice to have

  • Background in Software Engineering
  • Aptitude for solving problems in dynamic and evolving environments
  • Experience collaborating in highly integrated cross-functional teams of technical and non-technical individuals
  • Capability to explain technical concepts to non-technical stakeholders
  • Exceptional verbal and written communication skills

Kyrgyzstan (Prod)

We connect like-minded people:

  • Delivering innovative solutions to industry leaders, making a global impact 
  • Enjoyable working environment, whether it is the vibrant office or the comfort of your own home 
  • Opportunity to work abroad for up to two months per year 
  • Relocation opportunities within our offices in 55+ countries
  • Corporate and social events 

We invest in your growth: 

  • Leadership development, career advising, soft skills and well-being programs 
  • Certifications, including GCP, Azure and AWS
  • Unlimited access to LinkedIn Learning and Udemy
  • Free English classes with certified teachers

We cover it all:

  • Monetary bonuses for engaging in the referral program 
  • Medical & family care package   
  • Six trust days per year (sick leave without a medical certificate)   
  • Coverage of psychology sessions of your choice
  • Discounts for fitness clubs and sports programs
  • Benefits package (sports activities, a variety of stores and services)

Kazakhstan (Prod)

We connect like-minded people:

  • Delivering innovative solutions to industry leaders, making a global impact 
  • Enjoyable working environment, whether it is the vibrant office or the comfort of your own home 
  • Opportunity to work abroad for up to two months per year 
  • Relocation opportunities within our offices in 55+ countries
  • Corporate and social events   

We invest in your growth: 

  • Leadership development, career advising, soft skills and well-being programs 
  • Certifications, including GCP, Azure and AWS
  • Unlimited access to LinkedIn Learning and Udemy
  • Free English classes with certified teachers 
  • Discounts in local language schools, including online courses for the Kazakh language

We cover it all:

  • Participation in the Employee Stock Purchase Plan 
  • Monetary bonuses for engaging in the referral program 
  • Medical & family care package   
  • Six trust days per year (sick leave without a medical certificate)   
  • Coverage of psychology sessions of your choice
  • Benefits package (sports activities, a variety of stores and services)

Uzbekistan (Prod)

We connect like-minded people:

  • Delivering innovative solutions to industry leaders, making a global impact 
  • Enjoyable working environment, whether it is the vibrant office or the comfort of your own home 
  • Opportunity to work abroad for up to two months per year 
  • Relocation opportunities within our offices in 55+ countries
  • Corporate and social events  

We invest in your growth: 

  • Leadership development, career advising, soft skills and well-being programs 
  • Certifications, including GCP, Azure and AWS
  • Unlimited access to LinkedIn Learning and Udemy
  • Free English classes with certified teachers 

  • Discounts in local language schools, including offline courses for the Uzbek language

We cover it all:

  • Monetary bonuses for engaging in the referral program 
  • Medical & family care package   
  • Four trust days per year (sick leave without a medical certificate)   
  • Discounts for fitness clubs, dance schools and sports programs
  • Benefits package (sports activities, a variety of stores and services)

Armenia (Prod)

We connect like-minded people

  • Delivering innovative solutions to industry leaders, making a global impact  
  • Enjoyable working environment, whether it is the vibrant office or the comfort of your home 
  • Opportunity to work abroad for up to two months per year 
  • Relocation opportunities within our offices in 55+ countries
  • Corporate and social events   

We invest in your growth

  • Leadership development, career advising, soft skills and well-being programs 
  • Certifications, including GCP, Azure and AWS
  • Unlimited access to LinkedIn Learning and Udemy
  • Free English classes with certified teachers    

We cover it all

  • Participation in the Employee Stock Purchase Plan 
  • Monetary bonuses for engaging in the referral program 
  • Comprehensive medical & family care package   
  • Four trust days per year for personal needs
  • Discounts for fitness clubs
  • Benefits package (hotels, restaurants, stores and services)

Georgia (Production)

We connect like-minded people

  • Delivering innovative solutions to industry leaders, making a global impact 
  • Enjoyable working environment, whether it is the vibrant office or the comfort of your own home 
  • Opportunity to work abroad for up to two months per year 
  • Relocation opportunities within our offices in 55+ countries
  • Corporate and social events   

We invest in your growth

  • Leadership development, career advising, soft skills and well-being programs 
  • Certifications, including GCP, Azure and AWS
  • Unlimited access to LinkedIn Learning and Udemy
  • Free English classes with certified teachers 

We cover it all

  • Participation in the Employee Stock Purchase Plan 
  • Monetary bonuses for engaging in the referral program 
  • Comprehensive medical & family care package   
  • Five trust days per year (sick leave without a medical certificate)   
  • Benefits package (sports activities, a variety of stores and services)

[epamgdo] Georgia (Hybrid)

This position offers remote setup with the flexibility to work from any location in Georgia, whether it's your home, well-equipped offices in Tbilisi and Batumi or a coworking space in Kutaisi.

[epamgdo] Kyrgyzstan (Hybrid)

Unlock the potential of remote work in Kyrgyzstan, giving you the flexibility to work from home or access our office in Bishkek.

[epamgdo] Kazakhstan (Hybrid)

This position offers remote setup with the flexibility to work from any location in Kazakhstan, whether it's your home or well-equipped offices in Astana, Almaty or Karaganda.

[epamgdo] Uzbekistan (Hybrid)

Unlock the potential of remote work in Uzbekistan, giving you the flexibility to work from home or access our office in Tashkent.

[epamgdo] Armenia (Hybrid)

This is a fully remote position that offers you the flexibility to work from any location in Armenia, whether it's your home or well-equipped offices in Yerevan or Gyumri.

[epamgdo] Kyrgyzstan (About EPAM)

EPAM Kyrgyzstan is a team of technologists and innovators united by a passion for technology. In 2022, we opened our first office in Bishkek that works with the world's leading companies across many different industries. EPAM builds a continuously learning organization and helps its employees reach their full potential and achieve their professional goals through learning. Our agile methodologies, client collaboration frameworks, engineering excellence programs, and hybrid teams offer many career paths and development opportunities.

[epamgdo] Kazakhstan (About EPAM)

EPAM is a team of technologists and innovators united by a passion for technology. In Kazakhstan, we operate across all cities with offices in Astana, Almaty, and Karaganda and work with the world's leading companies from different industries. In 2023, EPAM received the Export Excellence Award at the esteemed Digital Bridge Awards, showcasing our commitment to excellence and innovation.

[epamgdo] Uzbekistan (About EPAM)

EPAM Uzbekistan is a team of technologists and innovators united by technology. In 2019, we opened our first office in Tashkent. Since then, we’ve built a continuously learning organization that helps its employees reach their full potential and achieve professional goals through learning. Our agile methodologies, client collaboration frameworks, engineering excellence programs, and hybrid teams offer many career paths and development opportunities.

[epamgdo] Armenia (About EPAM)

EPAM Armenia is a team of talented innovators united by a passion for technology. In 2014, we opened our first office in Yerevan, and now we have a second engineering hub in Gyumri. We've built a continuously learning organization that helps its employees rapidly advance their careers. Here you will work with the world's industry leaders, support impactful projects using the latest technologies, collaborate with multi-national teams, and have access to a wide variety of development opportunities.

[epamgdo] Georgia (About EPAM)

EPAM Georgia is a team of innovators united by a passion for technology. The dynamic and inclusive culture we embrace helps positively impact our communities, clients, and employees. Here you will collaborate with multi-national teams, contribute to numerous cutting-edge projects, deliver the most creative solutions, and have an opportunity to learn. Our people are at the heart of our success, and we are proud to provide talents with a solid ground to develop and grow.