Overview

We are seeking a Senior Endpoint Operations Technician to join our team, responsible for operating and supporting our Azure Virtual Desktop (AVD) and Microsoft Intune environments, as well as managing physical endpoints and virtual solutions.

This role involves close collaboration with Desktop Engineering, Security, and Compliance teams, providing escalation support to end users globally. The ideal candidate will create and maintain technical documentation, SOPs, and user-facing runbooks, ensuring high standards in service delivery.

Responsibilities

  • Provide advanced support for Windows platforms in both physical and virtual environments (including AVD)
  • Manage and maintain desktop images, SCCM task sequences, and the lifecycle of global standard desktop/laptop models
  • Develop and maintain technical documentation, SOPs, and end user runbooks
  • Serve as an escalation point for Deskside Support Services and End User Computing issues
  • Collaborate with Engineering, Security, and Compliance teams to validate application requests and maintenance tasks
  • Develop automated solutions for software deployment, application patches/updates, and workstation imaging
  • Monitor and address alerts from desktops, including endpoint security and application management
  • Manage Microsoft and third-party patch deployments, including packaging, testing, and deployment of new applications
  • Administer and troubleshoot Microsoft Auto Pilot deployments and manage Windows Device Management via Intune
  • Maintain and expand the Knowledge Base to support high-quality service delivery

Requirements

  • Minimum 4 years’ hands-on experience with Azure Virtual Desktops and as an Endpoint Operations Technician or similar role
  • Strong expertise in SCCM administration, patch management, imaging, scripting, MSI packaging, and automation
  • Proficient in managing VDI environments (Azure Virtual Desktop preferred)
  • Experience with Windows 10/11, Active Directory, Group Policy, and endpoint protection engineering
  • Working knowledge of Microsoft Azure, FsLogix, GPO, PowerShell, and ITIL framework
  • Experience with software development life cycle methods and current technologies
  • Strong problem-solving, root cause analysis, and troubleshooting skills
  • Excellent communication skills, both written and verbal
  • Experience in desktop support and operations within an enterprise environment

Nice to have

  • Scripting experience (batch, SQL, PowerShell, VBScript)
  • Experience with InstallShield or equivalent for software packaging
  • Familiarity with CyberArk and 1E products for desktop alert monitoring and PXE environment management
  • Exposure to global enterprise environments and best practices for Windows-based project management
  • Experience developing and maintaining workstation images in a global setting

Armenia (Prod)

We connect like-minded people

  • Delivering innovative solutions to industry leaders, making a global impact  
  • Enjoyable working environment, whether it is the vibrant office or the comfort of your home 
  • Opportunity to work abroad for up to two months per year 
  • Relocation opportunities within our offices in 55+ countries
  • Corporate and social events   

We invest in your growth

  • Leadership development, career advising, soft skills and well-being programs 
  • Certifications, including GCP, Azure and AWS
  • Unlimited access to LinkedIn Learning and Udemy
  • Free English classes with certified teachers    

We cover it all

  • Participation in the Employee Stock Purchase Plan 
  • Monetary bonuses for engaging in the referral program 
  • Comprehensive medical & family care package   
  • Four trust days per year for personal needs
  • Discounts for fitness clubs
  • Benefits package (hotels, restaurants, stores and services)

Georgia (Production)

We connect like-minded people

  • Delivering innovative solutions to industry leaders, making a global impact 
  • Enjoyable working environment, whether it is the vibrant office or the comfort of your own home 
  • Opportunity to work abroad for up to two months per year 
  • Relocation opportunities within our offices in 55+ countries
  • Corporate and social events   

We invest in your growth

  • Leadership development, career advising, soft skills and well-being programs 
  • Certifications, including GCP, Azure and AWS
  • Unlimited access to LinkedIn Learning and Udemy
  • Free English classes with certified teachers 

We cover it all

  • Participation in the Employee Stock Purchase Plan 
  • Monetary bonuses for engaging in the referral program 
  • Comprehensive medical & family care package   
  • Five trust days per year (sick leave without a medical certificate)   
  • Benefits package (sports activities, a variety of stores and services)

Kazakhstan (Prod)

We connect like-minded people:

  • Delivering innovative solutions to industry leaders, making a global impact 
  • Enjoyable working environment, whether it is the vibrant office or the comfort of your own home 
  • Opportunity to work abroad for up to two months per year 
  • Relocation opportunities within our offices in 55+ countries
  • Corporate and social events   

We invest in your growth: 

  • Leadership development, career advising, soft skills and well-being programs 
  • Certifications, including GCP, Azure and AWS
  • Unlimited access to LinkedIn Learning and Udemy
  • Free English classes with certified teachers 
  • Discounts in local language schools, including online courses for the Kazakh language

We cover it all:

  • Participation in the Employee Stock Purchase Plan 
  • Monetary bonuses for engaging in the referral program 
  • Medical & family care package   
  • Six trust days per year (sick leave without a medical certificate)   
  • Coverage of psychology sessions of your choice
  • Benefits package (sports activities, a variety of stores and services)

Uzbekistan (Prod)

We connect like-minded people:

  • Delivering innovative solutions to industry leaders, making a global impact 
  • Enjoyable working environment, whether it is the vibrant office or the comfort of your own home 
  • Opportunity to work abroad for up to two months per year 
  • Relocation opportunities within our offices in 55+ countries
  • Corporate and social events  

We invest in your growth: 

  • Leadership development, career advising, soft skills and well-being programs 
  • Certifications, including GCP, Azure and AWS
  • Unlimited access to LinkedIn Learning and Udemy
  • Free English classes with certified teachers 

  • Discounts in local language schools, including offline courses for the Uzbek language

We cover it all:

  • Monetary bonuses for engaging in the referral program 
  • Medical & family care package   
  • Four trust days per year (sick leave without a medical certificate)   
  • Discounts for fitness clubs, dance schools and sports programs
  • Benefits package (sports activities, a variety of stores and services)

[epamgdo] Georgia (Hybrid)

This position offers remote setup with the flexibility to work from any location in Georgia, whether it's your home, well-equipped offices in Tbilisi and Batumi or a coworking space in Kutaisi.

[epamgdo] Armenia (Hybrid)

This is a fully remote position that offers you the flexibility to work from any location in Armenia, whether it's your home or well-equipped offices in Yerevan or Gyumri.

[epamgdo] Kazakhstan (Hybrid)

This position offers remote setup with the flexibility to work from any location in Kazakhstan, whether it's your home or well-equipped offices in Astana, Almaty or Karaganda.

[epamgdo] Uzbekistan (Hybrid)

Unlock the potential of remote work in Uzbekistan, giving you the flexibility to work from home or access our office in Tashkent.

[epamgdo] Armenia (About EPAM)

EPAM Armenia is a team of talented innovators united by a passion for technology. In 2014, we opened our first office in Yerevan, and now we have a second engineering hub in Gyumri. We've built a continuously learning organization that helps its employees rapidly advance their careers. Here you will work with the world's industry leaders, support impactful projects using the latest technologies, collaborate with multi-national teams, and have access to a wide variety of development opportunities.

[epamgdo] Georgia (About EPAM)

EPAM Georgia is a team of innovators united by a passion for technology. The dynamic and inclusive culture we embrace helps positively impact our communities, clients, and employees. Here you will collaborate with multi-national teams, contribute to numerous cutting-edge projects, deliver the most creative solutions, and have an opportunity to learn. Our people are at the heart of our success, and we are proud to provide talents with a solid ground to develop and grow.

[epamgdo] Kazakhstan (About EPAM)

EPAM is a team of technologists and innovators united by a passion for technology. In Kazakhstan, we operate across all cities with offices in Astana, Almaty, and Karaganda and work with the world's leading companies from different industries. In 2023, EPAM received the Export Excellence Award at the esteemed Digital Bridge Awards, showcasing our commitment to excellence and innovation.

[epamgdo] Uzbekistan (About EPAM)

EPAM Uzbekistan is a team of technologists and innovators united by technology. In 2019, we opened our first office in Tashkent. Since then, we’ve built a continuously learning organization that helps its employees reach their full potential and achieve professional goals through learning. Our agile methodologies, client collaboration frameworks, engineering excellence programs, and hybrid teams offer many career paths and development opportunities.