Overview

We are seeking an experienced Product Manager to lead the development and implementation of cutting-edge solutions on the ServiceNow platform, driving innovation and optimizing product success through strategic collaboration and execution.

Responsibilities

  • Define product requirements through effective documentation and visual tools such as user journey diagrams and wireframes
  • Work closely with technical product teams to deliver scalable and versatile solutions on the ServiceNow platform
  • Translate business needs and PRDs into comprehensive functional specifications informed by user research and data analytics
  • Collaborate with stakeholders to thoroughly understand technical and business requirements and translate them into actionable plans
  • Establish product metrics to evaluate, measure, and improve product performance over time
  • Manage the entire product lifecycle, from PoC and beta testing to public launches and continuous improvements
  • Create user stories with a clear focus on UI/UX requirements, interaction design, and end-to-end workflows
  • Define detailed acceptance criteria and edge cases for user-facing features
  • Utilize tools like Figma or AI-assisted design applications for wireframes and prototyping to accelerate stakeholder alignment
  • Lead UAT testing processes and post-launch hypercare to maintain product and operational stability
  • Enhance cross-functional collaboration with technical program managers (TPMs) to ensure alignment between execution and strategy
  • Monitor task progress and manage risks effectively to ensure timely delivery of milestones

Requirements

  • 10-15 years of professional experience with 4-7 years in a TPM or equivalent role
  • Knowledge of the ServiceNow platform and capability to develop and implement technical solutions
  • Background in creating detailed user stories and functional specifications for business and UI/UX requirements
  • Proficiency in tools like Figma or AI-assisted design platforms for creating visual prototypes
  • Familiarity with Agile delivery tools such as ServiceNow Agile or Jira
  • Competency in backlog management, story refinement, and execution tracking
  • Understanding of hypercare, incident resolution, and support processes
  • Strong communication skills to convey technical concepts in a clear, concise manner

Nice to have

  • Experience with Customer Success, CSP, or other ServiceNow modules
  • Showcase of rapid prototyping expertise using AI tools to minimize dependencies on design teams
  • Flexibility to thrive in fast-paced, cross-functional global environments

India

Opportunity to work on technical challenges that may impact across geographies

Vast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certifications

Opportunity to share your ideas on international platforms

Sponsored Tech Talks & Hackathons

Unlimited access to LinkedIn learning solutions

Possibility to relocate to any EPAM office for short and long-term projects

Focused individual development

Benefit package:

  • Health benefits
  • Retirement benefits
  • Paid time off
  • Flexible benefits

Forums to explore beyond work passion (CSR, photography, painting, sports, etc.)

[epamgdo] India (About EPAM)

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.