Overview
We are looking for a Lead Business Analyst (Salesforce) to shape Salesforce CRM and Commerce Cloud workstreams that power the AR Marketplace e-commerce program. You will translate business needs into clear specifications, align stakeholders and delivery teams, and guide testing and validation for high-quality releases—apply now.
Responsibilities
- Elicit and capture business requirements to deliver effective e-commerce solutions
- Partner with stakeholders to define precise functional specifications aligned to project objectives
- Coordinate communication between business teams and technical development groups
- Assist feature testing and validation to confirm quality and expected functionality
- Deliver actionable recommendations to improve business processes and user experiences
Requirements
- Proven track record of 5+ years of experience as a Business Analyst, especially on e-commerce initiatives
- Deep expertise in Salesforce CRM and Commerce Cloud
- Strong stakeholder management and communication skills across diverse teams
- Demonstrated ability to work effectively both independently and collaboratively within a team
- Fluency in English, both written and spoken (B2+ Upper-Intermediate)
Nice to have
- Hands-on experience with Agile methodologies
- Familiarity with AR/Marketplace platforms
[GTS] Benefits (generic, except India)
- International projects with top brands
- Work with global teams of highly skilled, diverse peers
- Healthcare benefits
- Employee financial programs
- Paid time off and sick leave
- Upskilling, reskilling and certification courses
- Unlimited access to the LinkedIn Learning library and 22,000+ courses
- Global career opportunities
- Volunteer and community involvement opportunities
- EPAM Employee Groups
- Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn