We are seeking a technically skilled senior Support Engineer to deliver world-class technical support for our products and help customers overcome technical challenges.
Requirements
- Strong experience in technical or application support, helpdesk, ticket management or support engineering.
- Familiarity with ticketing systems (Jira, Zendesk, ServiceNow, or similar).
- Experience administering software solutions on Linux and/or Windows platforms.
- Basic knowledge of SQL database for data checks and issue investigation.
- Ability to read and analyze logs.
- Familiarity with identity providers (e.g., Keycloak), LDAP, SAML, OIDC, and OAuth.
- Strong experience or ready to work in software support, ticket management, and escalation processes.
- Knowledge of JVM, Kubernetes deployments, Docker, and RESTful APIs.
- Knowledge of major cloud infrastructures (AWS, Azure, GCP).
- Excellent communication skills in English (written and spoken).
- Ability to clearly explain technical concepts to diverse audiences.
- Strong self-organization, curiosity, and eagerness to learn.
Benefits
- Flexible working format - remote, office-based or flexible
- Competitive salary and good compensation package
- Personalized career growth
- Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
- Active tech communities with regular knowledge sharing
- Education reimbursement
- Memorable anniversary presents
- Corporate events and team buildings