We are looking for an IT Administrator / IT Service Desk Specialist who will provide first-level technical support for our employees, ensure smooth IT operations, and maintain a high level of user satisfaction across the organization. The role combines hands-on infrastructure support with service desk responsibilities.

Key Responsibilities

IT Support & Service Desk

  • Act as the single point of contact (SPOC) for all IT-related issues in office
  • Receive, log, and manage service requests via a ticketing system (e.g., Jira)
  • Provide timely resolution of hardware, software, and network issues
  • Escalate complex issues to higher-level support when necessary
  • Ensure compliance with SLA requirements

Access Management & Identity Governance

  • Process and validate user access requests
  • Verify correctness and completeness of access requests before approval
  • Collaborate with IAM team on access-related tasks

Hardware & Asset Management

  • Prepare and provide equipment to new employees
  • Collect and manage equipment from offboarded employees
  • Maintain accurate asset inventory (hardware & software)
  • Perform diagnostics and minor repairs of office equipment

Workstation & Software Support

  • Configure and maintain Mac and Windows devices
  • Install, configure, and troubleshoot software applications
  • Provide continuous technical support to end-users
  • Support office equipment and company events

Infrastructure & Systems

  • Assist with network configuration and troubleshooting in collaboration with the network infrastructure team
  • Support Google Workspace and other enterprise tools

Security & Compliance

  • Maintain IT security measures (antivirus, firewalls, etc.)
  • Implement and support network security settings
  • Collaborate with the information security team

Documentation & Knowledge Management

  • Maintain knowledge base for common issues and solutions
  • Document support activities, processes, and procedures

Nice to Have

  • ITIL practice implementation
  • Support scalability of IT services as company grows
  • Automating routine processes using AI

Skills, Knowledge and Expertise

  • Minimum 3 years of experience in IT support / service desk
  • Experience working with access requests and user provisioning processes

Technical Skills

  • Strong knowledge of:
    • Windows and macOS
    • Basic networking (TCP/IP, routing, switching)
  • Experience with:
    • Ticketing systems (e.g., Jira)
    • Remote support tools (e.g., Chrome Remote Desktop)
    • MDM systems (JAMF, ZOHO)
    • Google Workspace
  • Understanding of:
    • Access management processes and request validation
  • Basic knowledge of Linux OS
  • Familiarity with network equipment (Mikrotik, Cisco, HP Aruba, Ubiquiti is a plus)
  • Strong problem-solving and troubleshooting skills
  • Excellent communication skills (English Intermediate or higher)
  • Customer-oriented mindset with a focus on service quality
  • Ability to work independently and prioritize tasks

Conditions & Benefits

  • Stable salary, official employment.
  • Health insurance.
  • Access to professional counseling services including psychological, financial, and legal support.
  • Discount club membership.
  • Diverse internal training programs.
  • Partially or fully paid additional training courses.
  • All necessary work equipment.