We are looking for an empathetic, product-savvy Product Support Specialist to help clinicians not just use Freed — but succeed with it. This role blends frontline support with strategic impact, managing day-to-day clinician interactions while owning independent, high-impact projects that shape how Freed serves its users.
Requirements
- Experience in customer support, customer success, or technical support at a high-growth SaaS or AI startup
- Excellent written and verbal communication skills
- Strong product intuition and the confidence to propose and drive improvements independently
- Experience with Intercom or similar CRM/support tools
- Comfort working with AI-powered tools and workflows
- Ability to multitask and thrive in a fast-paced, flat organization — including speaking directly with senior leadership
Benefits
- Competitive salary
- Equity in a high-growth company
- Medical, dental, and vision coverage
- Unlimited paid time off
- Company-sponsored annual retreats
- 401(k) plan to support your long-term financial goals
- Commuter stipend