At NOVACARD, we’re redefining how people use credit.
We are the first interest-free and no-annual-fee credit card in Mexico, designed to simplify personal finances and give users complete control - all from a mobile app. With NOVACARD, users can access up to $200,000 MXN in credit, only pay when they use it, and manage everything digitally in under 5 minutes. Our mission is to empower people to make smarter financial decisions by offering flexibility, transparency, and the freedom they need to reach their goals. Simple finances, big goals.About the Role:

We are looking for an Application Support Engineer (L2) to ensure the stability and performance of business-critical applications by investigating incidents, analyzing system behavior, and resolving complex technical issues. You will collaborate with cross-functional teams to identify root causes and improve support processes, requiring strong analytical skills, solid SQL knowledge, and confident communication in English in a production environment.

Key Responsibilities:

  • Providing second-line technical support for company applications (L2)

  • Monitoring system performance and availability

  • Registering incoming tickets and performing initial analysis

  • Resolving incidents and service requests related to company applications

  • Collaborating with engineers and specialists from other teams to resolve issues

  • Participating in the incident management process

  • Documenting solutions and maintaining support documentation

Requirements

Key Requirements:

  • English level B2 or higher (ability to read logs and technical documentation and communicate with clients)

  • Strong T-SQL skills

  • Basic knowledge of Swagger / API documentation tools

  • Experience with monitoring systems (Grafana, Zabbix)

  • Higher or secondary technical education

  • At least 1 year of experience in technical support or application support

  • Willingness to learn and develop in the IT field

  • Analytical mindset and stress resistance

  • Good verbal and written communication skills

What We Offer

  • Fully remote work format.

  • Official employment under the Russian Labor Code (for residents of Russia); contractor collaboration available for candidates from other countries.

  • Opportunity to work in an international team on a new digital product for the Mexican market.

  • A data-driven environment where your contributions have a real impact.