Join Heidi Health as a Customer Support Engineer in APAC and be part of a diverse team that's reimagining primary care and changing the face of healthcare in Australia and around the world. As a Support Engineer, you'll apply technical expertise to diagnose, resolve, and prevent complex issues in our AI-powered healthcare product, directly impacting product reliability, customer trust, and Heidi's ability to scale safely in high-stakes clinical environments.
Requirements
- 2+ years' experience in a support engineer role
- Proactive individual who thrives in a fast-paced startup environment and enjoys collaborating with an international team dedicated to building impactful AI experiences
- Strong problem-solving skills with the ability to think critically and learn on the fly
- Strong customer focus with excellent communication skills
Benefits
- Additional paid day off for your birthday and wellness days
- Generous personal development budget of $500 per annum