Join JLL as an Application Support Associate and help shape the future of real estate by providing exceptional customer service and support for Yardi software/end user support. Work remotely with occasional flexibility for business needs.
Requirements
- User Administration
- Configure/update/termination of users
- Semiannual audit of users
- End User/System Support
- Support for end user inquiries or issues in our software applications
- Escalation of support tickets to engineering, management or software vendor
- Detailed review, analysis, description of end user issues when escalating
- Support the implementation of new modules and periodic system upgrades
- Deliver exceptional customer service by handling customer inquiries, complaints and suggestions promptly and professionally
- Collaborate and work closely with our global clients to understand their needs, address their queries, and provide the highest level of customer satisfaction
- Follow up on all negative CSAT responses to understand concern and implement corrective measures
- Data Configuration
- Configure new (or remove) assignments in the Yardi system
- Add / remove custom tables as business requirements dictate
- Test new modules and periodic system upgrades
- Understand data integration flow from / to Yardi and other JLL applications to solve end user issues
- Support Business Reporting Requirements
- Create and configure custom account trees/charts of accounts
- Provide support for our annual SOC I and/or II audits with outside auditors
- Create and configure custom reports
- Troubleshoot end user report issues
- Coordinate with other teams when applicable
- Support JLL Application software
- Yardi Voyager 7s
- Yardi Retail Manager
- Yardi Advanced Budget and Forecast Manager
- Yardi Multi Family
- InvoiceER
- Qlicksense
- Proactis
- Other applications as required by our global team
Benefits
- Total Rewards program
- Competitive benefits and pay