Overview

We are seeking a Senior Cloud Engineer (Azure) to provide technical leadership, hands-on implementation and ongoing day-to-day support across Datacenter operations and vendor management. This role ensures effective development, maintenance, support and optimization of key functional areas, including Windows server operations, monitoring, virtualization and cloud-based technologies.

Responsibilities

  • Provide support for the global data center environment, including Windows server technologies, VMware, VEEAM and general server/datacenter maintenance
  • Deliver immediate 3rd level server support for problems escalated by the Datacenter Operations Team, Service Desk, App/Dev or business users
  • Offer general server support and maintenance, implement patching and proactive maintenance plans and develop best practice maintenance plans
  • Proactively review monitoring systems, act on alerts and revise thresholds to ensure infrastructure stability
  • Perform thorough root cause analysis, troubleshooting techniques and procedures as defined by hardware/software vendors and personal experience
  • Maintain, create and update associated build and standard operating procedure documentation, planning and implementing necessary updates for support relevance
  • Identify, document, publish and uphold systems policies, standards, procedures, checklists, agreements, diagrams and inventory
  • Plan and lead projects and tasks necessary to assess, optimize and maintain enterprise and client systems and infrastructure
  • Ensure all support requests, projects and other tasks are reviewed, prioritized and completed in a timely and proficient manner
  • Work evenings and weekends as required to support maintenance and project activities
  • Develop, test and validate Azure Resource Manager templates/JSON files/BICEP scripts as part of IAC deployments, maintaining source control for change management
  • Diagnose, troubleshoot and resolve IAC deployment errors within Azure

Requirements

  • 4+ years of equivalent work experience with infrastructure support and operational excellence
  • Background in VMware, Windows Server and SAN (NetApp, HP Nimble)
  • Proficiency in Microsoft Operating Systems Server 2008-2019, PowerShell and Exchange 2010-2019
  • Expertise in Office 365, Active Directory and VEEAM
  • Knowledge of SCOM 2012-2019, Networking (LAN and WAN) and DNS/DHCP
  • Familiarity with HP Server and Blade class machines
  • Insurance/Reinsurance industry experience with an understanding of the terminology, business functions and processes
  • Skills in PowerShell scripting to create automation tasks that increase team reliability and efficiency
  • Capability to lead infrastructure projects as a technical resource, including oversight of resource planning and detailed execution plans for project and operational work
  • Competency in AWS CLI and Gcloud command shells with the ability to create and run scripts
  • Hands-on experience managing virtual instances in cloud environments (Azure, AWS, GCP) and configuring Azure resources such as Azure Virtual WAN, Application Gateway, Route Table and Azure Policy
  • Flexibility to use PowerShell and C# to create runbooks
  • English proficiency at B2 level or higher

Nice to have

  • Hands-on experience with VMware vSphere 6.x to act as 3rd tier support for escalated issues; VCP-DCV 6.0/6.7 or later preferred
  • Familiarity with backup tools including Veeam Backup and Replication, Cloud Endure and Cloudranger

[GTS] Benefits (generic, except India)

  • International projects with top brands
  • Work with global teams of highly skilled, diverse peers
  • Healthcare benefits
  • Employee financial programs
  • Paid time off and sick leave
  • Upskilling, reskilling and certification courses
  • Unlimited access to the LinkedIn Learning library and 22,000+ courses
  • Global career opportunities
  • Volunteer and community involvement opportunities
  • EPAM Employee Groups
  • Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn