Field Engineers (FE) use their technical expertise and project management skills to provide critical network support to NoaNet customers, requiring the application of services and engineering solutions involving different modes of communication and information transfer.

Requirements

  • Available for on-call support 24/7/365 (excluding scheduled PTO)
  • Consulting and engineering services to internal stakeholders, customers and network providers
  • Daily travel to customer job sites
  • Planning and coordinating with customers
  • Provide network engineering expertise to network providers
  • Installation, testing and verification of network equipment
  • Configuring and troubleshooting Ethernet circuits (VLANs)
  • Configuring and troubleshooting Optical Networks (DWDM, SONET, etc.)
  • Collaboration with the NOC on turn-ups and maintenances
  • Performing maintenances
  • Maintaining inventory and updating records with new location of inventory
  • Updating records with up-to-date information on new installs and after maintenances of inventory and circuit information
  • Working with the NOC on the resolution of trouble tickets they are assigned and provide relevant and timely updates.
  • Advanced troubleshooting and assistance with lower tier of Field engineering the NOC and customers on trouble tickets and new turn-ups
  • Ensure all equipment needed is in hand for any network installs or maintenances
  • Review and comment on MOPs to ensure understanding of the work being performed and correctness of information in the MOP
  • Prepare and submit MOPs for localized network maintenances
  • Basic troubleshooting of HVAC systems
  • Installation of DC powered equipment
  • Providing OTDR shots to the NOC and engineering and troubleshooting of fiber breaks
  • Clearly labeling fibers and equipment and keeping records up to date as connections and/or equipment are added or removed
  • Provide training to Tier I and II field engineers
  • Be an escalation point for Tier I and II field engineers
  • Be a subject matter expert for the network and relevant procedures

Benefits

  • Defined Benefit Retirement Plan
  • 457b Optional Supplement Plan
  • Medical, Dental and Vision insurance
  • Accidental Death and Long Term Disability Plan
  • Combined Paid Leave
  • 11 Paid Holidays