Evolent Health is seeking an Engineer, Contact Center Technology to support, enhance, and optimize contact center technologies to ensure seamless integration with operational workflows. The ideal candidate will possess a robust technical background, comprehensive knowledge of contact center platforms, and excellent communication and people skills.
Requirements
- 5+ years of experience in supporting and managing telephony and contact center technologies
- Strong technical skills with experience in system configuration, troubleshooting, and ongoing support
- Developer level experience with Genesys and NICE cloud-based contact center platforms
Benefits
- Competitive salary
- Opportunities for career growth and professional development
- Recognition and rewards for employees who embody the company's values