The Director, Customer Self-Service & Automation is responsible for developing and executing the enterprise-wide self-service strategies and AI-enabled transformation within MTM’s customer service and transportation coordination operations.
Requirements
- High School Diploma or G.E.D. equivalent
- Bachelor’s degree or equivalent experience
- 8+ years’ experience in a management role
- Minimum of 7 years’ experience in customer service or contact center operations
- Experience leading large, complex contact center environments
- Leadership experience with AI-enabled tools, analytics, or automation platforms in a contact center setting
Benefits
- Health and Life Insurance Plans
- Dental and Vision Plans
- 401(k) with a company match
- Flexible Scheduling
- Paid Time Off and Holiday Pay
- Maternity/Paternity Leave
- Birthday Holiday
- Casual Dress Environment
- Tuition Reimbursement
- MTM Perks Discount Program
- Milestone Anniversary One Month Sabbatical
- Leadership Mentoring Opportunities