As a Technical Support Engineer 2, you will provide front-line phone support to customers, field engineers, and sales professionals, resolving Tier 1 customer issues and driving key metrics to support corporate and departmental goals. You will also be responsible for creating, dispatching, and tracking work orders in the CRM business system, and ensuring processes are in place in accordance with FDA compliance.
Requirements
- Provide intraoperative and non-intraoperative technical phone support to customers and field personnel
- Analyze and troubleshoot complex robotic problems using remote diagnostics over the telephone
- Perform system error log reviews and provide recommendations to field service
- Drive resolution of all product performance issues
- Drive key metrics to support corporate/departmental goals
Benefits
- Market-competitive compensation package
- Base pay
- Incentives
- Benefits
- Equity