Responsible for providing customer service and supporting Producers by servicing existing accounts and soliciting new business. Independent responsibility for managing medium and complex claims of assigned clients.
Requirements
- Acts as an advocate and claims specialist to provide support to clients, claimants, Producers, and carriers;
- Provides initial and on-going advocacy on claims including detailed analysis, interpretation, consultation and negotiation of coverage and reserves;
- Reports to carriers on property, liability, litigated, high exposure and specialty claims;
- Maintains claim diaries and reviews reservations of rights of denials;
- Travels to loss sites to assist clients with the claim process;
- Meets with clients and internal staff to provide analysis, interpretation and recommendations regarding client loss information;
- Responds to clients and Producers regarding coverage, exposure, and settlement questions;
- Manages subrogation and recovery situations by working closely with client;
- Prepares coverage arguments for client advocacy and form coverage positions as client advocate;
- Works with client legal counsel on coverage, claims and strategy for settlement;
- Assists client with case preparation and support as needed, using negotiation skills to provide best possible outcome for clients;
- Provides value added services to Producers, focusing on account retention and obtaining new business;
- Develops training materials with a client and service team perspective for coverage reviews, loss reporting procedures, and claims guidelines in handling various situations;
- Conducts quarterly claims review meetings with employer representatives;
- Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information);
- Other duties as assigned.
Benefits
- Comprehensive financial package
- Employee programs to meet employees' needs now and in the future