1st Line IT Support Engineer position based in Mexico to provide technical support to clients across North, Central and South America. Texaport is a UK-headquartered Managed Service Provider delivering IT services, cyber security and cloud services globally.
Requirements
- 1-2 years' experience in a 1st Line / IT Support / Helpdesk role
- Strong customer service skills with ability to explain technical issues clearly to non-technical users
- Experience supporting Windows environments and common business applications
- Familiarity with ticketing systems and SLA-driven support environments
Benefits
- Competitive local compensation based on experience
- Training, mentoring and certification support
- Collaborative and supportive team culture
- Clear career progression pathways aligned to Texaport's engineering roadmap