Overview

We are seeking a highly skilled and proactive Senior Application Support Engineer to ensure seamless operation and optimization of business application services. Join our team to play a crucial role in maintaining reliability, driving continuous improvement and delivering high-quality support for our technology-driven environment.

Responsibilities

  • Ensure timely resolution of issues to maintain smooth business application service operations
  • Facilitate the successful transition of application features from development to production environments
  • Develop and implement initiatives to improve and optimize application service operations
  • Assist in automating manual activities to enhance service consistency and efficiency for end-users
  • Communicate effectively with stakeholders during incident and problem management
  • Manage escalations related to operational topics
  • Collaborate with multiple teams to align with Agile frameworks like Kanban, SAFe or SCRUM
  • Oversee release management and foster engineering alignment within Agile delivery practices

Requirements

  • 3+ years of experience in Collibra or Collibra workflow scripting
  • Proficiency in relational databases including Microsoft SQL Server (Snowflake is a plus)
  • Expertise in incident and problem management for application support
  • Background in at least one Enterprise Agile Framework such as Kanban, SAFe or SCRUM
  • Strong foundation in Agile delivery with release management and engineering exposure
  • Capability to handle and prioritize multiple operations or projects with attention to detail
  • English proficiency at B2 level or higher

Nice to have

  • Knowledge of cloud services preferably AWS
  • Familiarity with CI/CD pipelines and tools like GitLab or Jenkins
  • Background in programming languages such as Java and Python
  • Understanding of tools like ServiceNow, Jira and Confluence

Georgia (Production)

We connect like-minded people

  • Delivering innovative solutions to industry leaders, making a global impact 
  • Enjoyable working environment, whether it is the vibrant office or the comfort of your own home 
  • Opportunity to work abroad for up to two months per year 
  • Relocation opportunities within our offices in 55+ countries
  • Corporate and social events   

We invest in your growth

  • Leadership development, career advising, soft skills and well-being programs 
  • Certifications, including GCP, Azure and AWS
  • Unlimited access to LinkedIn Learning and Udemy
  • Free English classes with certified teachers 

We cover it all

  • Participation in the Employee Stock Purchase Plan 
  • Monetary bonuses for engaging in the referral program 
  • Comprehensive medical & family care package   
  • Five trust days per year (sick leave without a medical certificate)   
  • Benefits package (sports activities, a variety of stores and services)

Kazakhstan (Prod)

We connect like-minded people:

  • Delivering innovative solutions to industry leaders, making a global impact 
  • Enjoyable working environment, whether it is the vibrant office or the comfort of your own home 
  • Opportunity to work abroad for up to two months per year 
  • Relocation opportunities within our offices in 55+ countries
  • Corporate and social events   

We invest in your growth: 

  • Leadership development, career advising, soft skills and well-being programs 
  • Certifications, including GCP, Azure and AWS
  • Unlimited access to LinkedIn Learning and Udemy
  • Free English classes with certified teachers 
  • Discounts in local language schools, including online courses for the Kazakh language

We cover it all:

  • Participation in the Employee Stock Purchase Plan 
  • Monetary bonuses for engaging in the referral program 
  • Medical & family care package   
  • Six trust days per year (sick leave without a medical certificate)   
  • Coverage of psychology sessions of your choice
  • Benefits package (sports activities, a variety of stores and services)

Kyrgyzstan (Prod)

We connect like-minded people:

  • Delivering innovative solutions to industry leaders, making a global impact 
  • Enjoyable working environment, whether it is the vibrant office or the comfort of your own home 
  • Opportunity to work abroad for up to two months per year 
  • Relocation opportunities within our offices in 55+ countries
  • Corporate and social events 

We invest in your growth: 

  • Leadership development, career advising, soft skills and well-being programs 
  • Certifications, including GCP, Azure and AWS
  • Unlimited access to LinkedIn Learning and Udemy
  • Free English classes with certified teachers

We cover it all:

  • Monetary bonuses for engaging in the referral program 
  • Medical & family care package   
  • Six trust days per year (sick leave without a medical certificate)   
  • Coverage of psychology sessions of your choice
  • Discounts for fitness clubs and sports programs
  • Benefits package (sports activities, a variety of stores and services)

Uzbekistan (Prod)

We connect like-minded people:

  • Delivering innovative solutions to industry leaders, making a global impact 
  • Enjoyable working environment, whether it is the vibrant office or the comfort of your own home 
  • Opportunity to work abroad for up to two months per year 
  • Relocation opportunities within our offices in 55+ countries
  • Corporate and social events  

We invest in your growth: 

  • Leadership development, career advising, soft skills and well-being programs 
  • Certifications, including GCP, Azure and AWS
  • Unlimited access to LinkedIn Learning and Udemy
  • Free English classes with certified teachers 

  • Discounts in local language schools, including offline courses for the Uzbek language

We cover it all:

  • Monetary bonuses for engaging in the referral program 
  • Medical & family care package   
  • Four trust days per year (sick leave without a medical certificate)   
  • Discounts for fitness clubs, dance schools and sports programs
  • Benefits package (sports activities, a variety of stores and services)

[epamgdo] Georgia (Remote)

Experience the freedom of remote work from anywhere in Georgia, whether from the comfort of your home, our modern offices in Tbilisi and Batumi or a coworking space in Kutaisi.

[epamgdo] Kazakhstan (Remote)

Unlock the potential of remote work in Kazakhstan, giving you the flexibility to work from home or access our offices in Astana, Almaty or Karaganda.

[epamgdo] Kyrgyzstan (Remote)

Experience the freedom of remote work from anywhere in Kyrgyzstan, whether it's the comfort of your home or our modern office in Bishkek.

[epamgdo] Uzbekistan (Remote)

Experience the freedom of remote work from anywhere in Uzbekistan, whether it's the comfort of your home or our modern office in Tashkent.

[epamgdo] Georgia (About EPAM)

EPAM Georgia is a team of innovators united by a passion for technology. The dynamic and inclusive culture we embrace helps positively impact our communities, clients, and employees. Here you will collaborate with multi-national teams, contribute to numerous cutting-edge projects, deliver the most creative solutions, and have an opportunity to learn. Our people are at the heart of our success, and we are proud to provide talents with a solid ground to develop and grow.

[epamgdo] Kazakhstan (About EPAM)

EPAM is a team of technologists and innovators united by a passion for technology. In Kazakhstan, we operate across all cities with offices in Astana, Almaty, and Karaganda and work with the world's leading companies from different industries. In 2023, EPAM received the Export Excellence Award at the esteemed Digital Bridge Awards, showcasing our commitment to excellence and innovation.

[epamgdo] Kyrgyzstan (About EPAM)

EPAM Kyrgyzstan is a team of technologists and innovators united by a passion for technology. In 2022, we opened our first office in Bishkek that works with the world's leading companies across many different industries. EPAM builds a continuously learning organization and helps its employees reach their full potential and achieve their professional goals through learning. Our agile methodologies, client collaboration frameworks, engineering excellence programs, and hybrid teams offer many career paths and development opportunities.

[epamgdo] Uzbekistan (About EPAM)

EPAM Uzbekistan is a team of technologists and innovators united by technology. In 2019, we opened our first office in Tashkent. Since then, we’ve built a continuously learning organization that helps its employees reach their full potential and achieve professional goals through learning. Our agile methodologies, client collaboration frameworks, engineering excellence programs, and hybrid teams offer many career paths and development opportunities.