Masabi is driving the fare payment revolution and is looking for an IT Support Engineer to join their remote team in Romania. The role involves providing day-to-day IT support, resolving issues, and improving processes across a global team. The ideal candidate has experience in IT support or helpdesk roles, strong troubleshooting skills, and excellent communication skills.
Requirements
- Experience in an IT support or helpdesk role within a modern, SaaS-driven environment
- Strong troubleshooting skills across Mac and Windows, and general exposure to SaaS tools and end-user devices
- Experience administering tools like Google Workspace (or similar identity platforms)
- Proactive, service-oriented mindset, caring about the user experience
- Exceptional verbal and written communication skills in English, with the ability to document processes meticulously
Benefits
- 25 days holiday per year plus the Christmas Shutdown (another 3 days)
- Premium medical care via Regina Maria
- Mental health support
- Menopause support
- Regular social gatherings with a monthly allowance for each employee
- Up to €1000 training budget per year
- €200 to spend on your home office
- Choice of workstation