Join our team as an SD-WAN Engineer and collaborate with a skilled team to deliver exceptional customer engagements. As a Tier 3 engineer, you will play a crucial role in maintaining technical and operational quality, troubleshooting, and resolving incidents and problems.
Requirements
- Troubleshoot SD-WAN infrastructure and services
- Monitor network performance and identify bottlenecks
- Lead network projects and perform root cause analysis
- Collaborate with technicians and provide mentorship
- Provide advanced support to voice and data customers
- Coordinate with vendors and stakeholders
- Document support activities accurately
- Manage tickets and adhere to established processes
Benefits
- Fully remote position
- Competitive salary with bonuses
- Wide range of Hardware Options
- Growing company
- Collaborative and Dynamic Team