HighLevel is an AI-powered, all-in-one white-label sales and marketing platform. We empower agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. The Sr. Customer Retention Specialist is responsible for handling complex customer interactions, improving customer retention, and supporting overall customer health.
Requirements
- Strong customer-first mindset with a focus on retention and satisfaction
- Ability to handle difficult conversations and de-escalate effectively
- Solid understanding of customer care processes and tools
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401k Matching
- Retirement Plan
- Paid Time Off
- Relocation Assistance