Overview

We are looking for a Senior Salesforce Technical Architect to lead CRM architecture decisions across the Salesforce ecosystem with strong governance. You will shape end-to-end solution design spanning Sales Cloud and Service Cloud, aligning integrations, data architecture, and DevOps with business goals. Join us to drive scalable, secure, high-performing outcomes—apply now.

Responsibilities

  • Own the end-to-end Salesforce technical architecture for Sales Cloud and Service Cloud, partnering closely with Data Cloud and Marketing Cloud Architects
  • Design scalable solutions that enable fan engagement, ticket sales, partnerships, and game-day operations
  • Ensure architecture choices follow Salesforce best practices and support the long-term platform roadmap
  • Design and govern integration architecture across Salesforce, Ticketmaster, KORE replacement, and downstream data platforms
  • Coordinate with data teams on Data Cloud ingestion, identity resolution, and activation strategy
  • Identify technical constraints, risks, and debt early, and define mitigation approaches
  • Support estimation by providing architectural complexity and effort drivers
  • Provide architectural oversight through build, integration, and testing, including reviews of technical designs, LWCs, Apex patterns, and integration approaches
  • Define and govern CI/CD, branching strategy, and deployment approach with the Release Manager and DevOps, ensuring predictable, low-risk deployments and validated environment promotion paths across SIT, UAT, and Production
  • Own the technical direction for security, compliance, scalability, performance, and reliability to ensure readiness for peak periods such as season launches and high-volume campaigns
  • Collaborate with Solution and Business Architects, Technical Leads, Developers, Data, Marketing Cloud and Integration specialists, Program Leadership, and Client IT stakeholders
  • Translate complex technical decisions into clear, executive-friendly explanations

Requirements

  • 3+ years of experience as a Technical Architect designing complex B2B/B2C solution architectures and managing development processes
  • Expert-level knowledge of Solution Architecture, API Integration and Security in Salesforce
  • Hands-on proficiency with Salesforce Core Clouds, including Sales Cloud and Service Cloud
  • Solid understanding of the Household model on Accounts and large data volume considerations
  • Proven background in integration architecture and downstream data platform connectivity
  • Practical skills in CI/CD, branching strategies and deployment governance
  • Demonstrated ability to act as a consultant and recommend solutions for complex tasks
  • Deep understanding of non-functional requirements, including compliance, scalability, performance and reliability
  • Advanced proficiency in English (B2+/C1)

Nice to have

  • Familiarity with KORE ISV
  • Knowledge of Ticketmaster integration

[GTS] Benefits (generic, except India)

  • International projects with top brands
  • Work with global teams of highly skilled, diverse peers
  • Healthcare benefits
  • Employee financial programs
  • Paid time off and sick leave
  • Upskilling, reskilling and certification courses
  • Unlimited access to the LinkedIn Learning library and 22,000+ courses
  • Global career opportunities
  • Volunteer and community involvement opportunities
  • EPAM Employee Groups
  • Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn