We are looking for an experienced Amazon Connect Provisioner to lead the implementation and coordination of our contact center infrastructure using Amazon Connect. This role requires ownership, technical expertise, and strong stakeholder management skills.
Requirements
- 3+ years of experience with Amazon Connect or similar CCaaS platforms
- Strong understanding of AWS ecosystem (Lambda, IAM, S3, CloudWatch)
- Proven experience leading implementations or system rollouts
- Solid knowledge of contact flow design and telephony systems (IVR, routing logic)
- Experience with API integrations and system architecture
- Strong sense of ownership and accountability
- Ability to translate business needs into technical solutions
- Excellent stakeholder management and communication skills
- Highly organized with the ability to drive initiatives independently
- Strategic thinker with hands-on execution capability
Benefits
- Fully Remote
- High Ownership Role
- Long-Term Opportunity
- Competitive Compensation
- Career Growth
- Autonomy