Poolside is a company that aims to build a world where AI will be the engine behind economically valuable work and scientific progress. The company is looking for a Technical Support Engineer to join their team, who will be the first point of contact for customers experiencing technical issues with their product. The role requires strong problem-solving skills, technical expertise, and the ability to reach conclusions with minimum information.
Requirements
- Strong problem-solving skills
- Technical expertise
- Excellent written and verbal communication skills
- Strong knowledge of AWS, Kubernetes, Linux, and Networking
- Knowledge of monitoring and alerting tools
- Ability to work independently, prioritize tasks, and manage time effectively
- Experience with support ticketing systems and remote troubleshooting tools
Benefits
- Fully remote work & flexible hours
- 37 days/year of vacation & holidays
- Health insurance allowance for you and dependents
- Company-provided equipment
- Wellbeing, always-be-learning and home office allowances
- Frequent team get togethers in Paris
- Great diverse & inclusive people-first culture