Responsibilities:
Build and utilize capacity dashboards to proactively identify and address network stockout issues. Investigate and resolve network incidents, outages, and connectivity problems related to customer capacity limitations.
Review network traffic, bandwidth utilization, latency and identify potential capacity constraints. Monitor customer usage patterns and proactively identify potential capacity needs.
Collaborate with the Operations Lead, customer engineers, and other team members to diagnose and resolve complex issues affecting customer capacity.
Apply troubleshooting methodologies and best practices to restore services and customer capacity quickly.
Maintain accurate and up-to-date network documentation, including diagrams, configurations, and troubleshooting guides, with a focus on customer capacity details.
Document incidents, resolutions, and capacity-related changes in a knowledge base to facilitate future troubleshooting and capacity planning efforts.