As a Premium Support Engineering Manager at Replit, you'll build and lead a high-performing team responsible for delivering fast, technically deep, and reliable support to our most valuable customers. You will serve as a founding leader in your region, helping establish how Premium Support operates, scales, and partners cross-functionally.
Requirements
- 5+ years in technical support, developer support, or similar roles within a technology company, with 2+ years in a leadership or management capacity.
- Experience supporting both high-volume customer segments and high-touch enterprise customers, with an understanding of how support models differ across tiers.
- Strong technical foundation in software development, systems, or DevOps workflows, with the ability to guide engineers through debugging and issue resolution.
Benefits
- Competitive Salary & Equity
- 401(k) Program with a 4% match
- Health, Dental, Vision and Life Insurance
- Short Term and Long Term Disability
- Paid Parental, Medical, Caregiver Leave
- Commuter Benefits
- Monthly Wellness Stipend
- Autonomous Work Environment
- In Office Set-Up Reimbursement
- Flexible Time Off (FTO) + Holidays
- Quarterly Team Gatherings
- In Office Amenities