Join Transcom as a Senior Real-Time Analyst and play a crucial role in ensuring operational efficiency and performance within our contact center environment. You will optimize performance, monitor and analyze data, drive adherence, lead and mentor, and solve problems.
Requirements
- Language Proficiency: English at a C1 level
- University graduate or at least a secondary school diploma
- Minimum 2+ years as a Real-Time Analyst (External) or 1 year in a Real-Time role (Internal)
- Mastery of Alvaria WFM, high-level proficiency in Excel/Google Sheets, and experience with data analytics platforms
Benefits
- International and inclusive environment
- Continuous development through internal learning platforms and external training
- Endless growth opportunities
- Modern and comfortable office and relaxing spaces
- Flexible work schedule and life-work balance