As a Field Service Engineer 2 at Intuitive, you will be responsible for the installation, support, troubleshooting, repair, and maintenance of all Intuitive products within your management designated area of responsibility. You will provide technical expertise, resolve issues, and deliver outstanding support to customers.
Requirements
- Understand and comply with all department and company policies
- Provide management with a quarterly review and assessment of your assigned area of responsibility
- Proficiency in accurately documenting service activities, maintaining records, and providing comprehensive reports to stakeholders
- Provide technical support to end-users and other Intuitive employees
- Conduct training sessions at Intuitive facilities, training centers, and hospitals
- Troubleshoot, diagnose, and repair all Intuitive products and associated equipment in accordance with procedures and within designated timeframes
- Coordinate and perform system and hardware delivery and installation
- Maintain all Intuitive-provided items, such as issued tools, calibrated tool sets, employee vehicles, laptops, iPads, and other company-owned assets
- Support and collaborate with Intuitive teams to facilitate company goals
- Complete all required or assigned training, including equipment training for all Intuitive products, Intuitive Surgical University classes, and professional development courses as directed by management
Benefits
- Market-competitive compensation package
- Inclusive of base pay, incentives, benefits, and equity