ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency - we operate as a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.

Our client provides ABA Therapy Services, supporting families and clinicians through thoughtful, well-coordinated care solutions. Their work requires empathy, attention to detail, and strong communication skills in a sensitive and rewarding environment. In this role as an ABA Recruiter & Staffing Coordinator, you’ll act as the key point of coordination between clinicians and families, ensuring cases are staffed efficiently and services begin smoothly.

PLEASE NOTE:

  • Working Hours: Monday – Friday | 9:00 AM – 6:00 PM EST (3:00 PM – 12:00 AM South African time – subject to daylight savings).
  • Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA).
  • Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered.
  • Power Backup: Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered.
  • Work Environment: Fully remote.

Job Responsibilities (not limited to):

  • Coordinate and fill cases by matching available and suitable BCBAs (Board Certified Behaviour Analysts), RBTs (Responsible Behaviour Technicians) and BTs (Behavioural Therapists) with families.
  • Sourcing, screening and interviewing of potential top talent for available cases.
  • Communicate with clinicians and families to ensure appropriate coverage.
  • Onboard clinicians and prepare them to begin providing services.
  • Manage sensitive, nuanced customer service interactions with professionalism and care.
  • Ensure all coordination is accurate, timely, and well-organized in a fast-paced environment.

Requirements

Industry Experience:

  • ABA experience is a plus, but not essential.
  • Previous experience as a Recruiter in the healthcare industry.

Soft Skills (Essential):

  • Excellent English communication and fluency.
  • High emotional intelligence and strong intuition.
  • Friendly, patient, and empathetic personality.
  • Highly organized, detail-oriented, and able to move quickly when needed.
  • Strong problem-solving and “puzzle-piece” matching ability.

Technical Skills:

  • Basic computer skills.
  • Comfortable navigating MS Office and Outlook.
  • No advanced Excel skills required.

If you are not contacted within 14 working days, please consider your application unsuccessful.