The L2 Technical Support Representative provides front-line technical and customer support across multiple channels, ensuring enquiries are handled efficiently, issues are tracked accurately, and customers receive timely and professional assistance.
Requirements
- 3-5+ years’ experience in technical support, customer support, or a similar service-focused role.
- Bachelor’s degree in a related field or equivalent practical experience.
- Familiarity with CRM software and/or ticketing systems.
- Ability to learn new systems, products, and processes quickly with strong attention to detail.
- Ability to work with minimal supervision and demonstrate a self-starter mindset.
- Excellent written and verbal communication skills.
- Strong problem-solving and troubleshooting skills.
- Ability to work effectively within a team environment.
- Positive, can-do attitude with a strong willingness to learn.
- Takes initiative and is self-motivated.
- Ability to manage multiple enquiries and priorities in a fast-paced support environment.
- Strong customer service mindset with the ability to communicate clearly and professionally.
Benefits
- Work from home
- Mon - Fri: 7:00 AM – 4:00 PM PHT(evening schedule as required)
- HMO with 1 free dependent and medical reimbursements
- Government-mandated benefits
- Work from home allowances
- Training programmes for career development
- Engaging company outings, team activities and wellness sessions
- Supportive, inclusive culture
- Dedicated managers focused on your growth and success