Paired is a global recruiting agency that pairs remote work with top-tier talent. Our mission is to provide great jobs to talented people, no matter where they are located. Our client is a fast-growing direct-to-consumer (DTC) e-commerce business operating in the health and wellness space, looking for a Head of Operations and Customer Experience to take ownership of the customer experience after purchase and ensure operational excellence as the business scales.
Requirements
- Own and optimize the post-purchase customer experience
- Identify and eliminate operational inefficiencies
- Build and implement scalable systems and workflows
- Lead hiring and development for customer support and operational roles
- Establish and maintain knowledge systems and documentation
- Monitor and improve subscription health and retention performance
- Collaborate with fulfillment partners
- Coordinate cross-functionally with marketing and product teams
- Track and improve key metrics
Benefits
- Competitive salary
- Full remote flexibility
- Learning and development support
- Regular team offsites and retreats