We are seeking a technically skilled senior Support Engineer. You will be responsible for delivering world-class technical support for our products, helping customers overcome technical challenges while ensuring smooth communication between users, support agents, and development teams.

This role requires a mix of strong technical troubleshooting skills, customer-oriented communication, and a proactive approach to improving processes and tools.

Key Responsibilities

  • Analyze, troubleshoot, and resolve application, system, or integration issues.
  • Provide outstanding support for Business Hub and Analytics Platform.
  • Troubleshoot issues over calls with customers when needed.
  • KNIME workflows to support issue resolution (training will be provided).
  • Collaborate closely with fellow support engineers and development team members.
  • Contribute to continuous improvement of support processes, tools, and knowledge sharing.
  • Share technical insights with the development team to improve future releases.
  • Participate in on-call rotations

Requirements

  • Strong experience in technical or application support, helpdesk, ticket management or support engineering.
  • Familiarity with ticketing systems (Jira, Zendesk, ServiceNow, or similar).
  • Experience administering software solutions on Linux and/or Windows platforms.
  • Basic knowledge of SQL database for data checks and issue investigation. 
  • Ability to read and analyze logs.
  • Familiarity with identity providers (e.g., Keycloak), LDAP, SAML, OIDC, and OAuth.
  • Strong experience or ready to work in software support, ticket management, and escalation processes.
  • Knowledge of  JVM,Kubernetes deployments, Docker, and RESTful APIs.
  • Knowledge of major cloud infrastructures (AWS, Azure, GCP).
  • Excellent communication skills in English (written and spoken).
  • Ability to clearly explain technical concepts to diverse audiences.
  • Strong self-organization, curiosity, and eagerness to learn.

Nice to have:

  • Knowledge of monitoring tools (Grafana, Kibana, Datadog, etc.).
  • Basic scripting skills (Python, Bash).
  • Experience supporting SaaS products.
  • Understanding of CI/CD pipelines and DevOps processes.



 

 

 

We offer*:

  • Flexible working format - remote, office-based or flexible
  • A competitive salary and good compensation package
  • Personalized career growth
  • Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
  • Active tech communities with regular knowledge sharing
  • Education reimbursement
  • Memorable anniversary presents
  • Corporate events and team buildings
  • Other location-specific benefits

*not applicable for freelancers