SOFTSWISS is hiring a Technical Account Manager to support clients of the SOFTSWISS Casino Platform. The role combines client communication, technical troubleshooting and cross-team coordination to ensure stable platform operations and alignment with client needs.
Key responsibilities:
- Coordinate communication between clients and internal teams
- Act as client representative within the Casino Platform
- Assist clients with technical requests/issues via the helpdesk
- Perform initial troubleshooting, debugging and issue escalation
- Prioritise and manage client requests and consult clients on product usage
- Proactive monitoring of client systems and metrics
Requirements:
- Fluency/proficiency in English (B2+) and Russian (C1+)
- Strong communication and analytical skills; experience in customer-facing roles
- Experience with monitoring and logging tools (Datadog, ELK/Kibana) and JIRA
- Experience with GitLab CI/CD pipelines and data-driven systems
- Good command of HTML and CSS; ability to analyze datasets and extract insights
- Experience with business analysis and product management processes
Nice to have: Familiarity with Agile/SCRUM, APIs, multi-tenant architectures, proxying/network concepts, basic React and SSR/SEO/responsive design knowledge.
Benefits: Private health insurance, sports benefits, mental health program, free English lessons, local language courses, paid time off, maternity leave support, referral rewards, upskilling and internal workshops.