Recruiters at Included Health are the engine behind our ability to hire at scale — bringing speed, consistency, and care to every candidate interaction. In this role, the recruiter owns full-cycle recruiting across a high-volume portfolio of roles and partners closely with hiring managers to fill roles quickly and with quality.

This role is best suited for someone who thrives in a fast-paced environment, can manage competing priorities, and is motivated by helping the business hire efficiently and equitably.

Responsibilities:

  • Manage full-cycle recruiting for a high-volume portfolio of roles across one or more business functions, with a focus on speed, quality, and consistency.
  • Partner with hiring managers to conduct intake meetings, define role requirements, and align on sourcing strategy, target profiles, and interview process.
  • Build and maintain robust candidate pipelines through proactive sourcing via LinkedIn Recruiter, HireEZ, job boards, and other channels to meet hiring goals and timelines.
  • Execute structured screening and interview processes, ensuring hiring decisions are grounded in consistent evaluation criteria and documented feedback.
  • Manage candidate experience at every stage, providing timely communication, clear expectations, and a professional and inclusive process from application through offer.
  • Maintain accurate, real-time data hygiene in Lever ATS — including candidate stages, disposition codes, and requisition statuses — to support reporting and team visibility.
  • Track and report on key recruiting metrics (e.g., time-to-fill, pipeline conversion, source mix) to identify bottlenecks and surface opportunities for process improvement.
  • Partner with Recruiting Coordinators on interview scheduling and logistics to ensure a smooth, seamless process for candidates and hiring teams.
  • Collaborate with Total Rewards and Talent Partners on offer recommendations, ensuring alignment with compensation bands and internal equity.
  • Contribute ideas and feedback to improve team processes, tools, and overall recruiter efficiency.
  • Ensure recruiting practices reflect Included Health's commitment to diversity, equity, inclusion, and belonging at every stage of the hiring process.
  • Stay current on market trends, talent availability, and competitive dynamics relevant to your function(s) to advise hiring managers on realistic timelines and expectations.

Qualifications:

  • 3+ years of full-cycle recruiting experience, with demonstrated success in a high-volume environment.
  • Proven ability to manage a large, multi-requisition portfolio while maintaining strong attention to detail, data quality, and candidate experience.
  • Experience partnering with and influencing front-line to Manager-level hiring leaders throughout the recruiting process.
  • Solid sourcing skills, with proficiency building pipelines through both active and passive candidate channels.
  • Comfort with ATS systems (Lever preferred) and sourcing tools (LinkedIn Recruiter, HireEZ, or equivalent).
  • Strong written and verbal communication skills; clear, responsive, and professional in all interactions.
  • Data literacy — ability to track, interpret, and communicate recruiting metrics to drive decisions and surface issues.
  • Demonstrated commitment to inclusive hiring practices and diverse candidate slates.
  • Ability to operate with urgency and maintain quality in a high-volume, fast-changing environment.

    • Preferred Qualifications

  • Experience recruiting for Member Care, Call Center, Clinical Support, Operations, or other high-volume functions.
  • Familiarity with Workday for requisition management and onboarding workflows.
  • Experience partnering with staffing agencies or BPO vendors to supplement direct hiring pipelines.
  • Working knowledge of interview best practices, structured hiring, and feedback calibration.

Physical/Cognitive Requirements:

  • Prompt and regular attendance at assigned work location.
  • Capability to remain seated in a stationary position for prolonged periods.
  • Eye-hand coordination and manual dexterity to operate keyboard, computer and other office-related equipment.
  • No heavy lifting is expected, though occasional exertion of about 20 lbs of force (e.g., lifting a computer / laptop) may be required.
  • Capability to work with leadership, employees, and members in an appropriate manner.

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more atincludedhealth.com.
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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.