Overview

As a Product Owner for our ServiceNow offerings, you will play a key role in defining and driving the strategic direction of our digital products and services. You will ensure our ServiceNow solutions align with organizational goals, enhance user experience, and continuously evolve to meet the changing demands of the business and the Digital organization.

New Role – The recruiting efforts for this position are intended to fill an existing vacancy for a new position.

Responsibilities

  • Collaborate with the Digital Product Manager to define and execute the product strategy for ServiceNow offerings, to ensure alignment with business objectives
  • Gather, prioritize and manage product requirements from stakeholders, clients and cross-functional teams; clearly communicate these requirements to development teams
  • Contribute to the creation and maintenance of the product roadmap, to ensure alignment with product strategy and market trends
  • Maintain a well-defined and prioritized product backlog, break down features into user stories with clear acceptance criteria
  • Lead the matrixed product team through influence, task assignment, mentorship and coaching to fulfill the product vision
  • Work closely with development teams to provide guidance, answer questions and ensure the successful delivery of product features
  • Champion a user-centric design and development approach, collaborate with UX/UI teams to optimize user experience
  • Coordinate testing and validation activities to ensure developed features meet quality and performance standards
  • Manage product releases, define scope and ensure successful, timely delivery
  • Engage with process owners and stakeholders to understand needs, gather feedback and drive continuous improvement

Requirements

  • 3–5 years of proven experience as a Product Owner, with a track record of successful delivery of software products
  • Strong expertise in ServiceNow ITOM Platform, including hands-on knowledge of CMDB, Discovery and Service Mapping
  • Proficiency in management and optimization of ServiceNow Configuration Management Database (CMDB)
  • Real-world understanding of IT Operations and ITIL processes, with the ability to design workflows that reduce operational pain points
  • Demonstrated ability to manage and prioritize an ITSM backlog, write high-quality user stories and deliver incremental value with Agile methodologies
  • Excellent stakeholder management and communication skills; able to work effectively with IT Ops leaders, service desk managers, engineers and executives
  • Product mindset with a focus on measurable outcomes (e.g., MTTR reduction, automation, self-service adoption, cost reduction) through data-driven prioritization
  • Proficiency in gathering, prioritization and management of product requirements
  • Familiarity with Agile development practices and adaptability to changing requirements and priorities
  • Understanding of automation and orchestration concepts, especially within ServiceNow
  • ServiceNow Certified System Administrator (CSA), ITIL or Agile certifications are a plus

Canada (Full-Time)

  • Extended Healthcare with Prescription Drugs, Dental and Vision, and Healthcare Spending Account (Company Paid)

  • Life and AD&D Insurance (Company Paid)

  • Employee Assistance Program (Company Paid)

  • Telehealth (Company Paid)

  • Short-term Disability (Company Paid)

  • Long-Term Disability

  • Paid Time Off (including vacation and sick days)

  • Registered Retirement Savings Plan (RRSP) with Company match

  • Maternity/Parental/Adoption Leave Top-up

  • Employee Stock Purchase Program

  • Critical Illness Insurance

  • Employee Discounts

  • Unlimited access to LinkedIn learning solutions

[epamgdo] Canada (About EPAM)

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our clients, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
Engineer the Future with a Career at EPAM

[epamgdo] Canada (Salary+Remote)

This posting includes a base salary range EPAM Canada would reasonably expect to pay the selected candidate. Individual compensation offers within the range are based on a variety of factors, including, but not limited to, experience, credentials, education, training, the demand for the role, skillset, and overall business and local labour market considerations. Most candidates are hired at a salary within the range disclosed. Salary range: CA$130,000-CA$155,000. In addition, the details highlighted in this job posting above are a general description of all other expected benefits and compensation for the position.

[epamgdo] Canada (Accommodations For Individuals With Disabilities)

EPAM Canada welcomes and encourages applications from candidates with disabilities. Please contact WFA Human Resource CA WFAHRCA@epam.com if you have questions in this regard, or if you require an accommodation to complete the application process. Click here to review EPAM’s Accessibility for Ontarians with Disabilities Accessibility Policies and Multi-Year Access.

[epamgdo] Canada (AI-Remote)

An artificial intelligence system is software that is developed with one or more techniques that can, for a given set of human-defined objectives, using algorithmic information processing, generate outputs such as content, predictions, recommendations, or decisions with varying levels of autonomy (“AI”). Tasks that humans have traditionally done by thinking and reasoning are increasingly being done by, or with the help of, AI to help create efficiencies.EPAM may use AI during the recruitment process, in connection with collecting or processing your personal data. Some (non-exhaustive) examples of tasks that EPAM may use AI for include conducting initial screening, creating transcripts of interviews, and assessing applications/CVs against defined job description criteria to make suggestions to the individuals evaluating your candidacy.Your personal data and the results of any processing are not shared with AI applications outside of EPAM infrastructure. While EPAM may use AI to help create efficiencies during the recruitment process, EPAM does not use AI to make hiring decisions, which is done by EPAM Talent Acquisition and management.