Service Delivery Manager responsible for ensuring seamless delivery of various service streams, analyzing and improving process & procedures, and managing customer escalations. This role requires 95% travel.
Requirements
- Proven track record of effectively managing budgets
- Demonstrated expertise in managing operations and technical resources
- Extensive experience in delivering high-quality services within a datacenter environment
- Strong background in process engineering
- Successfully led and managed large teams, ensuring seamless shift coverage
- In-depth understanding and practical application of Lean principles
- Exceptional client-facing and stakeholder management skills
- Demonstrated experience handling high-pressure situations, including escalations, critical incidents, and managing customer expectations under challenging circumstances
Benefits
- Competitive compensation plans
- Long-term career opportunities
- Attractive mix of benefit plans for good health, future financial security, and peace of mind